Business Analyst

19 hours ago


Boca Raton, Florida, United States Saxon Global Full time
Job Description

We are seeking a highly skilled Business Analyst to join our team at Saxon Global. The ideal candidate will have a strong background in customer experience principles and methodologies, with experience in collecting, analyzing, and interpreting data using data analytics tools and techniques.

Key Responsibilities
  • Provide post-implementation support in data analysis, feedback management, customer journey mapping, and performance metrics.
  • Collect, analyze, and interpret customer data from various sources to discover trends, patterns, and insights.
  • Monitor and manage customer feedback channels to extract valuable insights and track customer sentiment.
  • Develop and maintain detailed customer journey maps to visualize touchpoints, identify pain points, and areas for continuous improvement.
  • Define, track, and report on key performance indicators (KPIs) related to customer experience.
  • Generate data-driven recommendations and action plans to enhance customer experience.
  • Collaborate with cross-functional teams to implement improvements in customer experience and ensure alignment with business objectives.
Requirements
  • Availability to work 100% of the time at the Client's site in Boca Raton, FL (required);
  • Experience in collecting, analyzing, and interpreting data using data analytics tools and techniques.
  • Strong understanding of customer experiences principles and methodologies.
  • Experience in managing customer feedback platforms and extracting insights from surveys and reviews.
Preferred Qualifications
  • Experience in developing and maintaining detailed customer journey maps.
  • Experience in defining, tracking, and reporting on key performance indicators (KPIs) related to customer experience.
  • Strong project management skills to drive initiatives from concept to implementation.
  • A master's degree or Six Sigma certification.

Please note that relocation is not acceptable, and candidates from other locations will not be considered. The candidate should be able to provide an ID if the interview is requested, and the candidate interviewing must be the same individual who will be assigned to work with our client.



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