Business Analyst

1 day ago


Boca Raton, Florida, United States Saxon Global Full time
Job Summary

We are seeking a highly skilled Business Analyst to join our team at Saxon Global. As a Business Analyst - Customer Experience Specialist, you will be responsible for collecting, analyzing, and interpreting customer data to drive business decisions.

Key Responsibilities
  • Collect and analyze customer data from various sources to identify trends, patterns, and insights.
  • Develop and maintain detailed customer journey maps to visualize touchpoints and identify areas for improvement.
  • Monitor and manage customer feedback channels to extract valuable insights and track customer sentiment.
  • Define, track, and report on key performance indicators (KPIs) related to customer experience.
  • Collaborate with cross-functional teams to implement improvements in customer experience and ensure alignment with business objectives.
Requirements
  • Experience in collecting, analyzing, and interpreting customer data using data analytics tools and techniques.
  • Strong understanding of customer experience principles and methodologies.
  • Experience in managing customer feedback platforms and extracting insights from surveys and reviews.
  • Strong project management skills to drive initiatives from concept to implementation.
  • A master's degree or Six Sigma certification.
What We Offer

We offer a dynamic and challenging work environment, opportunities for professional growth and development, and a competitive compensation package.


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