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Client Service Coordinator, Veterinary Care Specialist

2 months ago


Redwood City, California, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Ethos Veterinary Health. As a key member of our client-facing team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and their pets.

Key Responsibilities
  • Client Interaction: Welcome and assist clients, providing a positive and helpful experience.
  • Appointment Management: Schedule appointments, coordinate procedures, and manage the clinic's calendar.
  • Communication: Respond to client inquiries, provide information about services, and ensure seamless communication with our veterinary team.
  • Record Keeping: Maintain accurate client and patient records, ensuring confidentiality and compliance with regulatory requirements.
  • Check-In/Out: Process client paperwork, verify information, and handle payments during visits.
  • Billing: Calculate fees, process payments, and assist with invoicing as needed.
  • Client Education: Offer pet care information and answer general questions to promote a deeper understanding of our services.
  • Facility Maintenance: Ensure the reception area is organized and comfortable for clients and pets.
  • Team Collaboration: Communicate with veterinary staff to ensure smooth operations and provide exceptional care.
  • Emergency Response: Handle emergencies calmly, directing clients appropriately and ensuring their safety and well-being.
  • Problem Solving: Address client concerns and conflicts, escalating when necessary to ensure a positive outcome.
Requirements
  • High School Diploma: Required.
  • 1+ Years of Customer Service Experience: Strongly preferred, with experience in a veterinary hospital or similar environment.
  • 1+ Years of Hospitality Experience: Creating a friendly and receptive environment for clients.
  • Competent Computer Skills: Reliable and consistent ability to enter data into medical records.
  • Effective Working Knowledge of MS-Office Suite: Word, Excel, Outlook.
  • Type 45+ WPM and Use 10-Key Calculator: Required.
Benefits
  • Compensation Range: $22.00 - $26.00 hourly.
  • Full-Time Benefits: Health, dental, vision, disability, and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off.