Medical Receptionist
2 weeks ago
Patient Services Coordinator - Float Pool, Full Time, Days
Location: Chicago, Illinois Business Unit: Northwestern Medical Group Job Function: Customer Service Shift: Day Job (1st)
Overview:
The Patient Services Coordinator - Float embodies the mission, vision, and values of Northwestern Medicine, adhering to the organization's Code of Ethics and Corporate Compliance Program, while complying with all relevant policies, procedures, guidelines, and regulatory standards.
This role is essential in supporting the service area by managing patient check-in and check-out processes. The Patient Services Coordinator - Float Pool will demonstrate outstanding customer service while assisting patients and visitors.
Key Responsibilities:
- Adaptable to varying schedules based on organizational needs, with flexibility in start and end times.
- Provide support across medical clinics within Northwestern Medicine, including local travel as required.
- Engage with patients and guests, greeting them upon arrival, verifying their identity, and offering necessary information regarding their visit.
- Execute check-in and check-out functions as directed.
- Confirm and update patient identification, demographic, and insurance information.
- Facilitate patient registration as needed.
- Obtain necessary patient consents and authorizations.
- Collect co-payments, outstanding balances, and point-of-service payments.
- Process payments, manage billing information, and conduct end-of-day cash drawer reconciliation.
- Maintain a clean and welcoming waiting area.
- Communicate any delays or changes in appointment status to patients.
- Schedule appointments as required.
- Perform additional duties as assigned.
Qualifications:
Required:
- High school diploma or GED equivalent.
- Zero (0) to two (2) years of experience in a customer service role.
Preferred:
- Bachelor's degree.
- Previous experience in a healthcare environment.
- Familiarity with medical terminology.
- Bilingual capabilities.
Equal Opportunity:
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
Benefits:
Explore our comprehensive benefits package.
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