Care Coordinator

3 days ago


Philadelphia, Pennsylvania, United States WES Health System Full time
Job Summary

WES Health System is seeking a highly skilled and compassionate Care Coordinator to join our team. As a key member of our clinical support staff, you will play a vital role in providing exceptional care and support to our clients and their families.

Key Responsibilities
  • Service Coordination: Provide comprehensive coordination of services for IBHS consumers and their families, including linkages to new services as needed.
  • Referral and Follow-up: Ensure timely and effective referrals to community resources, with regular follow-up to ensure successful outcomes.
  • Documentation and Communication: Maintain accurate and detailed records of client interactions, including consultation with and documentation of contact with IBHS consumers' families and significant persons.
  • Information Collection: Gather and document relevant information surrounding referrals, including MTSS paperwork, IEPs, discharge summaries, past evaluations, educational plans, treatment history, and school behaviors.
  • Reminder and Follow-up Calls: Perform reminder and follow-up calls for Level of Care Assessments and outside service appointments.
  • Contact Information Management: Update contact information in Credible and maintain accurate records.
  • Social Determinant of Health Scales: Complete social determinant of health scales (matrix) for all consumers, in the absence of a Family Peer Specialist.
  • Interagency Meetings: Invite and remind interagency meeting participants.
  • Consent and Tracking: Obtain and update yearly all consents, tracking expirations to proactively complete.
  • Crisis Intervention: Intervene when problem behaviors are exhibited, emphasizing prevention rather than intervention, and deescalate children in crisis when necessary.
  • Outcome Data Collection: Collect outcome data for consumers and input outcome data into computer systems.
  • Hospitalization Follow-up: Follow up on all consumers needing hospitalization.
  • Needs Assessment and Resource Connection: Review Assessments and SDOH Matrix for needs identified and connect consumers and families to services to address these needs.
  • Community Resource Identification and Mapping: Identify and establish contact with community resources and assist in resource mapping.
  • Resource Spreadsheet Maintenance: Maintain the All IBHS excel resource spreadsheet by adding newly identified resources or changes in contact information.
  • Home and Community Visits: Complete home and community visits.
  • Request Follow-up: Provide timely completion and follow up of Clinician and Directors requests for connecting families to needed resources.
  • Escort Services: Escort families to appointments.
  • Discharge Planning: Execute discharge plan by making all referrals to community resources.
  • Community Representation: Represent program/Agency at community activities/fairs.
  • Productivity and Time Management: Meet service productivity expectations and complete all paperwork within specified time frames.
  • Policy and Procedure Knowledge: Maintain an understanding of agency policies and procedures.
  • Supervision and Meetings: Attend and participate in supervision and staff meetings in accordance with regulatory standards.
  • Code of Ethics and Compliance: Adhere to WES's Code of Ethics and comply with State Mental Health Code.
  • Training and Development: Attend trainings as required by WES and participate in and adhere to Individualized Training Plan.
  • Quality Assurance and Program Development: Participate in continuous quality assurance/program development.
  • Service Delivery Standards: Comply with WES standards for service delivery.
  • Confidentiality: Maintain consumer confidentiality.
Requirements
  • Education: A bachelor's degree with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, counseling, or education.
  • Experience: A minimum of one (1) year experience (paid or unpaid) in a human service field, involving direct contact with the individual receiving services.
  • Certifications and Clearances: Valid FBI clearance, criminal history check, and child abuse history clearance required.


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