IT Business Services Specialist
4 weeks ago
About the Role:
This is an exciting opportunity to join Solera, Inc. as an IT Business Services Specialist. As a key member of our team, you will be responsible for providing exceptional IT support to our end-users, ensuring seamless technology experiences across our enterprise office environment.
Key Responsibilities:
- Provide advanced troubleshooting and technical support for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android).
- Onboard and offboard end-users, ensuring a smooth transition to our IT systems.
- Support office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology.
- Offer white-glove IT support for executives and at marketing events held in the office or other locations.
- Manage the lifecycle of IT equipment from procurement to e-waste, ensuring efficient asset management.
- Implement end-point management strategies to maintain a secure and up-to-date IT environment.
- Leverage vendor support to provide the best solutions quickly and efficiently.
- Train and provide documentation to Level 1 and 2 support team members, ensuring knowledge sharing and consistency.
- Act as a primary liaison between IT and other business units to understand and meet their technology needs and objectives.
Requirements:
- Minimum of 5 years of experience in macOS & iOS support in a corporate environment.
- Minimum of 7 years of experience in Windows 10/11 support in a corporate environment.
- Strong basic and advanced troubleshooting skills.
- Experience with Office 365 administration (Intune, Entra ID, SharePoint, Exchange, etc.).
- Experience with Active Directory or similar tools like ADManager.
- Creative thinking and resourcefulness.
- Effective communication skills, both verbal and written.
- Strong documentation abilities.
- Experience with the full Office 365 suite.
- Prior experience with Zoom and Microsoft Teams conferencing.
- Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
- Able to prioritize based on impact and urgency.
Desirable:
- Experience with asset management tools and processes.
- ITAM Experience.
- Experience with directly supporting executives (Senior VP levels and higher).
- Wi-Fi and LAN troubleshooting.
- Experience with ISO audit preparation and remediation.
- Experience collaborating with different departments.
- Experience working with 3rd party vendors for support.
Equal Opportunity Employer:
Solera, Inc. and its US subsidiaries are an equal employment opportunity employer. We prohibit discrimination against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law.
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