IT Business Services Specialist

3 weeks ago


Jacksonville, Florida, United States Solera, Inc. Full time

Solera, Inc. is seeking a highly skilled IT Business Services Specialist to join our team. As an IT Business Services Specialist, you will be responsible for providing top-notch support to our end-users, both in-office and remotely. Your expertise will be essential in troubleshooting software and hardware issues on multiple platforms, including macOS, Windows 10/11, iOS, and Android.

The ideal candidate will have a minimum of 5 years of experience in macOS and iOS support in a corporate environment, as well as strong basic and advanced troubleshooting skills. You will also be responsible for onboarding and offboarding end-users, supporting office technology platforms, and providing white-glove IT support for executives.

In addition to your technical skills, you will be a strong communicator with excellent verbal and written skills, able to effectively collaborate with different departments and work with 3rd party vendors for support. If you are a creative problem-solver with a passion for IT and a commitment to delivering exceptional results, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide support to end-users, both in-office and remotely
  • Troubleshoot software and hardware issues on multiple platforms
  • Onboard and offboard end-users
  • Support office technology platforms
  • Provide white-glove IT support for executives
  • Asset management
  • End-point management
  • Leverage vendor support
  • Train and provide documentation to Level 1 and 2 support team members

Requirements:

  • Minimum of 5 years macOS and iOS support experience in a corporate environment
  • Strong basic and advanced troubleshooting skills
  • Experience with Office 365 administration
  • Experience with Active Directory or similar tools
  • Creative thinking and resourcefulness
  • Effective communication skills
  • Strong documentation abilities

Desirable:

  • Experience with asset management tools and processes
  • ITAM experience
  • Experience supporting executives
  • Wi-Fi and LAN troubleshooting
  • Experience with ISO audit preparation and remediation

Solera, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.


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