Customer Service Associate

7 days ago


Omaha, Nebraska, United States Canon Full time

About the Role

We are seeking a highly skilled and detail-oriented Customer Service Associate to join our team at Canon. As a key member of our site support team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our on-site work assignments.

Your Impact

  • Promptly inform your supervisor of any potential problems or customer concerns.
  • Review and respond to management and client requests in a timely and professional manner.
  • Focus on providing excellent customer service and ensuring customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform various tasks including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.

Mail/Courier Services

As a Customer Service Associate, you will be responsible for the prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines, and all classes of United States Postal Services mail. You will track courier and accountable items, research and route unidentified and generic mail, receive, log, deliver, and track messenger items, respond to customer requests, and perform routine upkeep of equipment. You will also record and track customer inquiries and fulfillment of requests.

About You: The Skills & Expertise You Bring

Please note that this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Requirements

  • HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
  • Basic computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work OT as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.


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