Customer Service Specialist

2 months ago


Omaha, Nebraska, United States Sol's Jewelry & Loan Full time
Job Overview

Sol's Jewelry & Loan is seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers, answer their questions, and provide outstanding customer service to ensure high levels of customer satisfaction.
  • Sales: Actively seek out customers, work closely with them to assess their needs, and provide assistance to build a trust relationship and drive sales.
  • Product Knowledge: Remain knowledgeable about Sol's products, including features, pricing, and promotions, to offer information and recommendations to customers.
  • Teamwork: Work closely with coworkers to ensure proper customer service, achieve sales goals, and maintain a positive and productive work environment.
  • Operations: Handle returns, operate cash registers, process credit cards, and manage financial transactions.
Requirements
  • Education: High school degree; Associate degree in Business, Marketing, or related field preferred.
  • Experience: Previous experience in sales, customer service, or related fields; proven work experience as a Retail Sales associate, Sales representative, or similar role preferred.
  • Skills: Excellent written and verbal communication skills, strong negotiation skills, ability to build rapport with customers, and ability to thrive in a fast-paced environment.
Working Conditions
  • Work Environment: Sales floor or warehouse environment.
  • Physical Demands: Ability to work standing for long periods of time, walk up flights of stairs, and lift up to 50 lbs.
  • Availability: Availability to work flexible shifts, including weekend, holiday, or evening work as needed.
Benefits
  • Paid Time Off: Paid vacation, holiday pay, and short-term disability.
  • Insurance: Accident/hospitalization insurance and employee discount.


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