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Customer Service Lead

2 months ago

Omaha, Nebraska, United States SpartanNash Company Full time
Job Summary

This role is responsible for providing exceptional customer service and ensuring a high standard of front-end operations in the store. The successful candidate will supervise and direct all front-end activities, maintain a clean and attractive department, and contribute to the financial best interests of the store.

Key Responsibilities
  • Accurately process transactions, including cash, checks, debit/credit/EBT cards, and ID requirements.
  • Ensure return-to-stock items are handled promptly and efficiently, with a focus on perishable items.
  • Knowledgeable about product locations, advertised items, and special prices.
  • Train others to perform department activities and functions.
  • Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
  • Handle spoiled/damaged products according to established guidelines.
  • Maintain a clean, attractive, and well-stocked department.
  • Follow all PPE and Safety Guidelines, Food Safety and Cleaning Expectations, and Guest Experience Guidelines.
Requirements
  • High school graduate or equivalent (GED)
  • Proficient computer skills, including email and spreadsheets
  • Ability to read, write, comprehend, and interpret documents
  • Accounting/Bookkeeping skills and ability to interpret/analyze financials
  • Ability to develop and manage budgets, delegate, direct, and implement
  • Suggestive selling and knowledge of products
  • Detail-oriented
Physical Requirements

The physical demands of this role include standing and walking for extended periods, lifting and/or moving up to 30 pounds frequently, and up to 50 pounds occasionally. The associate may be required to bend, stoop, twist, and turn frequently. The work environment is typically a retail store with varied temperatures and occasional exposure to outside weather conditions.

SpartanNash is an Equal Opportunity Employer and celebrates diversity. We offer a robust and competitive Total Rewards benefits package and are committed to providing equal employment opportunities to all individuals.