Receptionist for Guest Relations

1 week ago


Houston, Texas, United States Marriott International Full time
Additional Information Overnight shift, Night Auditor
Job Number
Job Category Rooms & Guest Services Operations
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Manage all guest arrivals by verifying reservations, allocating rooms, and issuing room keys. Handle various payment methods including room charges, cash, checks, debit, or credit. Oversee all guest departures, addressing any late or disputed charges. Respond to, document, and manage all guest inquiries, requests, or concerns. Collaborate with Housekeeping to monitor room readiness for check-in. Inform guests about parking procedures and coordinate with bell staff or valet services as necessary. Provide guests with directions and information about the property and local attractions. Generate daily reports (number of arrivals, departures), identify special requests, and ensure report accuracy. Complete required cashier and closing reports in the system. Process guests' personal checks and traveler's checks. Count cash drawer at the start and end of shifts. Reconcile and deposit receipts according to accounting guidelines.

Adhere to all company safety and security protocols; report incidents, injuries, and unsafe conditions to management. Follow all company policies and procedures; maintain a clean and professional appearance; safeguard confidential information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; express gratitude to guests sincerely. Communicate effectively with others using clear and professional language; answer phones with appropriate etiquette. Foster and maintain positive working relationships with colleagues. Comply with quality assurance expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as assigned by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience required.

Supervisory Experience: No supervisory experience required.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves. To fulfill the brand mission of becoming the leading wellness brand in hospitality, we seek passionate and engaged associates to bring the brand's unique programming to life. We encourage our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in maintaining your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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