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Guest Services Coordinator

2 months ago

Houston, Texas, United States Holiday Inn Houston near Sugarland Full time
Position Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the Guest Services Coordinator role may be the perfect opportunity for you within our dedicated team at Holiday Inn Houston near Sugarland.

Key Responsibilities:
  • Account Management: Maintain accurate and current records of all guest accounts to ensure seamless transactions.
  • Customer Relations: Address and resolve guest inquiries and concerns with professionalism and care.
  • Collaboration: Work closely with housekeeping to guarantee that accommodations are prepared and available for incoming guests.
  • Guest Reception: Greet, register, and facilitate the check-in and check-out processes for guests, including issuing room keys and processing payment information.
  • Booking Management: Oversee room reservations through various channels, responding to guest requests and providing information on amenities, rates, and loyalty programs.
Qualifications:
  • Proven experience in handling phone inquiries and managing challenging situations.
  • High school diploma or equivalent required.
  • Strong organizational, time management, and customer service skills.
  • Familiarity with Microsoft Office and reservation systems is advantageous.
  • Preferred experience of at least one year in a hospitality role, particularly in front desk operations.
About Us

We are a 206-room full-service hotel committed to providing outstanding service and comfort to our guests in the southwest Houston area.