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Receptionist - Customer Service Representative

2 months ago

Houston, Texas, United States U.S. LawShield Full time

About U.S. LawShield

U.S. LawShield is a leading provider of self-defense services, dedicated to empowering individuals to take proactive measures to improve their safety and self-defense abilities. As a Receptionist with our organization, you will play a critical role in representing our brand and providing exceptional customer service to our clients, visitors, and guests.

Key Responsibilities

  • Greets clients, visitors, and guests, determining the purpose of each visit and directing or escorting them to the appropriate location.
  • Answers, screens, and directs phone calls to staff, takes messages, and schedules appointments.
  • Receives mail, documents, packages, and courier deliveries, and delivers or distributes items.
  • Performs administrative and clerical support tasks, including filing, photocopying, transcribing, and faxing.
  • Ensures the reception area is tidy and presentable, with all necessary stationery and materials.
  • Provides basic and accurate information in-person and via phone/email.
  • Orders front office supplies and maintains inventory of stock.

Requirements and Skills

  • Proven work experience as a Receptionist, Front Office Representative, or similar role.
  • Proficiency in Microsoft Office Suite.
  • Hands-on experience with office equipment, such as printers.
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.
  • University/college degree preferred; additional certification in Office Management is a plus.

Benefits

  • Hourly pay rate commensurate with experience.
  • Insurance options include medical, dental, vision, life, and additional supplemental options.
  • 401k available on day 1.
  • PTO beginning at 15 days per year and accruing with additional tenure.
  • 12 Paid Holidays.
  • Complimentary U.S. LawShield membership.
  • Employee Assistance Program (EAP) with travel protection, counseling, and medical bill-saver program.