Scheduling Coordinator

2 weeks ago


Southfield, Michigan, United States CNS Healthcare Full time

About the Role

CNS Healthcare is seeking a highly skilled Scheduling Representative to join our Customer Care Team. As a key member of our team, you will play a vital role in coordinating scheduling needs for our agency, ensuring that individuals served are connected with providers and services.

Key Responsibilities

  • Receive and respond to incoming telephone calls in a prompt, courteous, and professional manner
  • Assess the needs of incoming callers and determine the best course of action to resolve their scheduling needs
  • Utilize our scheduling module to schedule appointments for individuals served with providers and services
  • Monitor the scheduling voicemail and inbox to ensure proper follow-up and scheduling of services
  • Assist clinical staff by providing notifications of scheduling updates for individuals as needed
  • Follow-up on assigned tasks, including rescheduling missed appointments and scheduling follow-up calls
  • Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs

Requirements

  • High School Diploma or General Education Diploma (GED)
  • Minimum of 1 year of experience in an office setting
  • Passion for providing exceptional customer service in a dynamic and diverse work environment
  • Proficiency in word processing, data entry, and telephone skills
  • Ability to work collaboratively and build positive working relationships

About CNS Healthcare

CNS Healthcare is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. We employ approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

Equal Opportunity Employer

CNS Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive environment that recognizes the value and contributions of all persons, regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability.



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