Senior Business Operations Engineer Cyber Security Services

4 days ago


St Louis, Missouri, United States Fulcrum Digital Full time
About the Role

Fulcrum Digital is a leading IT services and business platform company, partnering with global companies from diverse industries. We offer a consulting-led integrated suite of enterprise-grade software products, services, and solutions.

The Business Operations Team

The role of business operations is to be the production readiness steward for the platform. This involves closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

Key Responsibilities
  • Partner with developers to design, build, and implement technology services
  • Ensure operational criteria are implemented throughout the delivery process
  • Support daily operations with a hyper focus on triage and root cause analysis
  • Lead the DevOps transformation through tooling and advocate for change and standards
  • Manage production incidents end-to-end within defined SLAs
  • Interact with various stakeholders, including release managers, program leads, and development and test leads
  • Review operational readiness requirements and report gaps
  • Provide pre-implementation support and protect production components
  • Automate day-to-day activities and propose changes that improve reliability
  • Participate in CAB and provide feedback on change requests
  • Support the DevOps team in testing promoted pipelines and suggest automation of configuration items
  • Practice incident management best practices and perform RCA
  • Participate in disaster recovery tests and operational acceptance tests
Requirements
  • 80% experience with React work (production support)
  • 20% experience with Enable (DevOps/automation)
  • Knowledge and experience with Snowflake
  • Understanding of event-driven architectures and distributed systems
  • 3-5 years of hands-on experience with MQ or NATS broker or similar messaging solutions
  • Understanding of Kafka clustering and client-server communication aspects
  • Good knowledge of Nginx tools, log monitoring tools, application monitoring tools, and ticketing incident/problem management tools
  • Dev-ops basics, CI-CD basics, and knowledge of Linux, shell scripting, and ITIL/ITSM


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