Senior Global Security Operations Center Specialist
7 days ago
The Senior Global Security Operations Center Specialist is responsible for the operation of a 24-hour Global Physical Security Control Center.
Key Responsibilities- Manage Firm risk in responding to routine and emergency calls for service from Branch, Home-Based, and Home Office Associates.
- Engage in proactive intelligence gathering by monitoring local, national, and international news, and open-source information sites for natural disasters, civil unrest, and other critical incidents that could impact Edward Jones business and travel.
- Disseminate critical event information found to stakeholders that could affect business and travel.
- Maintain mandatory on-site global intelligence operations from the home office 24hrs., 7 days a week including all holidays.
- Collect and triage security-relevant information for dissemination to department associates and divisional leadership in Global Security Services, Facilities, Human Capital, Compliance, Business Continuity Management, Legal, and other areas as required.
- Monitor, and handle through proper procedures acknowledge, and respond to all Home Office fire security alarms, emergencies, and security access. and duress alarms.
- Monitor camera and video activity and respond by dispatching assigned security associates and/or local law enforcement to note discrepancies and out-of-the-ordinary activity.
- Operate the digital multi-campus radio system and facilitate communication to and between Security team members and other users. Manage calls for service, assign work and dispatch Global Security Associates and Contract Officers.
- Responsible for making appropriate emergency notifications via radio, phone and/or the web-based emergency alert system and alerting emergency services.
- Conduct and document scheduled test and inspection of all security systems.
- Effectively operate the security access control and badge software systems.
- Maintain current and accurate knowledge of emergency procedures, policies, and processes.
- Maintain knowledge and complete training of the Security Control Center Emergency Failover process.
- Accountable for submitting accurate documentation; use correct forms, write legibly, use proper spelling and grammar, and submit timely, accurate, understandable, and error-free information.
- Assist with preparing dashboards and reports for trending and data analysis to keep the organization informed, improve performance, and ensure efficient use of resources.
- Follow all Security Control Center procedures, policies, and processes.
- Complete assigned additional responsibilities according to schedule.
- Complete Security Control Center based 12-week training program; complete job-specific education and Edward Jones training, actively participate in field or classroom training opportunities and meet or exceed all minimum training standards.
- High School diploma or GED required.
- 5-years of relative experience (security, loss prevention, law enforcement, or emergency medical services).
- Knowledge of security dispatch operations, physical security systems, and the security field operations is required.
- Must be able to type 30 WPM.
- Proficient skills in Microsoft Office.
- Must have knowledge acquired through previous experience, certification, or specialized training in Security Systems.
- College degree in related field.
- Intelligence experience or Global Security Operations.
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