Patient Contact Center Representative II
1 day ago
We are seeking a highly skilled Patient Contact Center Representative II to join our team at Neighborcare Health. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.
Key Responsibilities- Handle a high volume of clinical calls in an inbound, fast-paced contact center environment.
- Use data spreadsheets and applications to make outbound calls and schedule new and returning appointments in the EHR.
- Provide knowledgeable support to patients via telephone interactions, striving to engage, educate, and inspire confidence in Neighborcare services.
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with a focus on delivering exceptional customer experiences.
- Gather information for accurate documentation of calls and enter into proper databases.
- Coordinate with internal eligibility departments to ensure applications for coverage are initiated prior to appointments.
- Utilize Interpreter Services as needed and identify, research, and resolve patient questions and inquiries regarding the patient portal.
- High school diploma or GED.
- One (1) year of general office experience or experience in a customer service setting.
- Basic PC skills in MS Windows environment, 10-key, and typing.
- Working knowledge of electronic health records (EHRs) and practice management systems.
- Basic or limited familiarity with medical terminology.
- Familiarity with health insurance.
- Comfort with large datasets.
- Use of customer relationship management tools.
- Bilingual skills.
Neighborcare Health is a non-profit organization dedicated to providing comprehensive healthcare to families and individuals who have difficulty accessing care. Our mission is to improve health by engaging, educating, and empowering people in the communities we serve.
We are committed to creating a culturally diverse and inclusive workplace, and we welcome applications from candidates who share our values.
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