Patient Contact Center Representative
5 days ago
We are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.
Key Responsibilities- Handle a high volume of calls in an inbound, fast-paced contact center environment
- Schedule new and returning appointments in the Electronic Health Record (EHR) system
- Provide registration services and guide patients through the registration process
- Act as a knowledgeable resource to patients via telephone interactions, providing patient engagement, education, and inspiring confidence in Neighborcare services
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues
- Gather information for accurate documentation of calls and enter into the proper database
- Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment
- Coordinate with Interpreter Services as needed
- High school diploma or equivalent
- One year of experience in a healthcare setting (preferred)
- One year of experience in a customer service setting (preferred)
- Bilingual skills (preferred)
Neighborcare Health is a non-profit healthcare organization dedicated to providing comprehensive healthcare services to families and individuals who have difficulty accessing care. We are committed to responding with sensitivity to the needs of our culturally diverse patients and advocating for improved health status in the communities we serve.
CompensationThe wage range for this position is $19.97 - $26.18 per hour, with compensation determined based on years of relevant experience.
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Patient Contact Center Representative
3 weeks ago
Seattle, Washington, United States Neighborcare Health Full time{"title": "Patient Contact Center Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our customer service team, you will be responsible for providing exceptional patient engagement and support to our patients in a virtual call center...
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Patient Contact Center Representative
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Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.Key ResponsibilitiesHandle a high...
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Patient Contact Center Representative
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Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.Key ResponsibilitiesHandle a high volume of inbound and outbound calls in a...
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Patient Contact Center Representative
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Seattle, Washington, United States Neighborcare Health Full timeJob SummaryWe are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.Key ResponsibilitiesHandle a high volume of calls in...
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Patient Contact Center Representative
2 days ago
Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service and patient engagement to our diverse patient population.Key ResponsibilitiesHandle a high volume of inbound...
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Patient Contact Center Representative
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Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.Key ResponsibilitiesHandle a high...
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Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleNeighborcare Health is seeking a highly skilled and compassionate Patient Contact Center Representative II to join our team. As a key member of our contact center, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.Key ResponsibilitiesHandle a high...
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