Patient Contact Center Representative
5 days ago
We are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.
Key Responsibilities- Handle a high volume of inbound and outbound calls in a fast-paced contact center environment
- Schedule new and returning appointments in our electronic health record system, following established guidelines
- Provide registration services and guide patients through the registration process
- Be a knowledgeable resource to patients via telephone interactions, providing education and inspiring confidence in Neighborcare services
- Resolve patient requests in one call or contact, with a focus on managing the customer experience and emotion
- Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment
- Participate in required training programs, including annual Safety training and HIPAA and Compliance training
- High school diploma or equivalent
- One year of experience in a healthcare setting, preferably in customer service
- Bilingual skills a plus
For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education, and more. Our mission is to provide comprehensive health care to families and individuals who have difficulty accessing care, while responding with sensitivity to the needs of our culturally diverse patients.
We are an equal opportunity employer and welcome applications from diverse candidates. Compensation will be determined based on years of relevant experience, with a minimum of $19.97 to $26.18 maximum.
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Patient Contact Center Representative
1 week ago
Seattle, Washington, United States Neighborcare Health Full time{"title": "Patient Contact Center Representative", "description": "Job SummaryWe are seeking a highly skilled Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our customer service team, you will be responsible for providing exceptional patient engagement and support to our patients in a virtual call center...
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Patient Contact Center Representative
1 week ago
Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.Key ResponsibilitiesHandle a high...
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Patient Contact Center Representative II
5 days ago
Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative II to join our team at Neighborcare Health. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.Key ResponsibilitiesHandle a high volume of clinical calls...
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Patient Contact Center Representative II
1 week ago
Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleWe are seeking a highly skilled and compassionate Patient Contact Center Representative II to join our team at Neighborcare Health. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.Key ResponsibilitiesHandle a high volume of clinical calls...
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Patient Contact Center Representative II
2 weeks ago
Seattle, Washington, United States Neighborcare Health Full timeAbout the RoleNeighborcare Health is seeking a highly skilled and compassionate Patient Contact Center Representative II - Lead to join our team. As a key member of our virtual call center, you will provide exceptional customer service and patient engagement to low-income and underserved populations.Key ResponsibilitiesHandle a high volume of clinical calls...
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Patient Access Representative
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Patient Services Representative
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Patient Care Coordinator I
2 weeks ago
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Seattle, Washington, United States Neighborcare Health Full timePosition OverviewThis role operates within a dynamic administrative environment, focusing on delivering exceptional customer service and patient interaction to marginalized communities through a virtual call center.Role PurposeThe Patient Engagement Center Specialist serves as the initial contact for both new and returning patients, managing inbound...
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Patient Care Coordinator I
2 weeks ago
Seattle, Washington, United States Fred Hutchinson Cancer Center (Fred Hutch) Full timeAbout the RoleFred Hutchinson Cancer Center (Fred Hutch) is seeking a highly skilled Patient Care Coordinator I to join our dynamic team. As a key member of our cancer care team, you will play a vital role in ensuring the smooth delivery of patient care services.Key ResponsibilitiesScheduling and Coordination: Schedule patient appointments, coordinate with...
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Patient Engagement Center Specialist
4 weeks ago
Seattle, Washington, United States Neighborcare Health Full timePosition OverviewThe Patient Engagement Center Specialist (PECS) is dedicated to delivering outstanding customer support and patient interaction to low-income and underserved communities within a virtual call center environment. As the initial point of contact for both new and returning patients within the Neighborcare Health framework, the PECS will manage...
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Patient Care Coordinator I
2 weeks ago
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