Patient Contact Center Representative

4 days ago


Seattle, Washington, United States Neighborcare Health Full time
About the Role

We are seeking a highly skilled and compassionate Patient Contact Center Representative to join our team at Neighborcare Health. As a key member of our healthcare team, you will provide exceptional customer service and patient engagement to low-income and underserved populations in a virtual call center setting.

Key Responsibilities
  • Handle a high volume of calls in an inbound, fast-paced contact center environment, utilizing data spreadsheets and applications to make outbound calls.
  • Schedule new and returning appointments in the Electronic Health Record (EHR) system, following established scheduling guidelines.
  • Provide registration services and guide patients through the registration process, ensuring accurate and efficient documentation.
  • Act as a knowledgeable resource to patients via telephone interactions, providing patient engagement, education, and inspiring confidence in Neighborcare Health services.
  • Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, prioritizing the customer experience and emotional support.
  • Gather information for accurate documentation of calls and enter into the proper database, verifying and updating necessary information at the point of scheduling.
  • Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment.
  • Collaborate with Interpreter Services as needed to ensure effective communication with patients.
  • Identify, research, and resolve patient questions and inquiries regarding the patient portal.
  • Participate in and complete required training programs, including annual Safety training and HIPAA and Compliance training.
  • Attend and participate in staff meetings as directed.
Requirements
  • High school diploma or equivalent.
Preferred Qualifications
  • One (1) year of experience in a healthcare setting.
  • One (1) year of experience in a customer service setting.
  • Bilingual skills.
About Neighborcare Health

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education, and more in Seattle and our newest dental clinic in Olympia. Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.

Compensation

The wage range for this position is $19.97 to $26.18. Compensation will be determined based on years of relevant experience.

Neighborcare Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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