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Operations Director

2 months ago

Pittston, Pennsylvania, United States Chewy Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Chewy. As an Operations Manager, you will be responsible for leading and managing the day-to-day operations of our Compounding Lab, ensuring that all safety and quality standards are met.

Key Responsibilities
  • Leadership and Management: Direct and supervise a team of Area Managers and Operations Leads to achieve prescribed objectives, including timely processing of customer orders while maintaining the highest possible quality and lab efficiencies.
  • Quality and Safety: Ensure that all key performance indicators are on target for the operation, such as batches per hour, throughput, and quality/safety metrics are being met.
  • Continuous Improvement: Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.
  • Team Development: Mentor, train, and develop Area Managers for career progression and learning.
  • Communication: Build a positive team dynamic that encourages all employees in the compounding lab to provide feedback and lead change within the facility.
Requirements
  • Education: A Bachelor's Degree from an accredited University or Equivalent Experience.
  • Experience: 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience.
  • Skills: Strong project management and continuous improvement skills, customer service obsession, effective communicator and leader for employees, direct reports, cross-functional teams, and executive leadership.
  • Physical Requirements: Must have visual acuity, color vision, peripheral vision, and depth perception. Required to lift at least 25 pounds. Must be capable to stand for long periods of time.
Preferred Qualifications
  • E-Commerce Experience: Experience working in an e-commerce environment.
  • Certification and/or Experience in Lean Six Sigma and/or Green Belt certification: Certification and/or experience in Lean Six Sigma and/or Green Belt.