Operations Director

3 weeks ago

Pittston, Pennsylvania, United States Chewy Full time

Operations Manager Job Description

We are seeking an experienced Operations Manager to join our team at Chewy. This role will be responsible for leading the Compounding Laboratory team and ensuring the highest level of quality and safety in the preparation of compounded medications.

Key Responsibilities:

  • Follow and ensure all safety and USP guidelines for preparation of compounded medications as described in Standard Operating Procedures.
  • Provide a healthy and safe work environment for associates working in the compounding laboratory.
  • Direct Compounding Laboratory supervisory personnel to achieve prescribed objectives, including timely processing of customer orders while maintaining the highest possible quality and lab efficiencies.
  • Ensure that all key performance indicators are on target for the operation, such as batches per hour, throughput, and quality/safety metrics are being met.
  • Lead and supervise a team of Area Managers and Operations Leads.
  • Leverage the Area Managers by sourcing and cultivating ideas, and rolling them into the creation of improvement plans for the functional area.
  • Mentor, train and develop Area Managers for career progression and learning.
  • Ability to develop and share best practices across the shifts and network.
  • Build a positive team dynamic that encourages all employees in the compounding lab to provide feedback and lead change within the facility, adapt to the constantly evolving business, and stay focused on the customer experience.
  • Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the compounding lab.

Requirements:

  • A Bachelor's Degree from an accredited University or Equivalent Experience.
  • 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience.
  • At least 4 years of management experience in Receiving, Inventory Control, Order Fulfillment and effectively leading large groups of hourly employees.
  • Experience with building or improving inventory management, order management, and warehouse management systems and processes.
  • Excitement for working in a start-up environment with high level of ambiguity and change.
  • Strong project management and continuous improvement skills.
  • Customer service obsession, with willingness to go above and beyond to satisfy customer needs.
  • Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership.
  • Proven track record to quickly adapt and drive the right results using data.
  • The highest levels of integrity and ethics.
  • Must be flexible to work weekends and Position may require travel.

Physical Requirements:

  • Must have visual acuity, color vision, peripheral vision, and depth perception.
  • Required to lift at least 25 pounds.
  • Must be capable to stand for long periods of time.
  • Technicians will work in a variety of positions and locations such as sitting, standing, squatting, kneeling, reaching, and walking; for prolonged periods of time.
  • Must be able to wear required PPE for long periods of time when required.
  • Required to use hands to handle, control, or feel objects, tools, or controls.

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