Operations Director
4 weeks ago
Are you a strategic thinker with a passion for driving business growth? Do you have a proven track record of leading high-performing teams and driving operational excellence? If so, we want to hear from you
About the RoleAs an Operations Manager at ShipMonk, you will be responsible for leading a team of front-line supervisors and hourly associates to achieve exceptional results in safety, quality, and productivity. You will be the primary information source for your team, maintaining compliance and consistency, and taking corrective action when needed.
Key Responsibilities- Create and maintain a safe work environment for all associates and leaders
- Lead and develop a team of 3-7 front-line supervisors and 50-200+ hourly associates
- Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
- Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
- Create, communicate, and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
- Proactively identify and lead process improvement initiatives geared towards safety, quality, and productivity
- Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other operations managers to balance labor on a daily and weekly basis
- Constantly review and action performance data with your supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
- Partner with other managers to share best practices across shifts and the network
- Bachelor's degree highly preferred
- 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
- 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
- Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
- Ability to manage, motivate, direct, lead, train, and develop other leaders and team members
- Effective communication and collaboration skills
- Demonstrated ability to exceed target goals and objectives, including examples of SLA accomplishments
- Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.
ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. We're a company that values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We're looking for talented individuals who share our values and are passionate about driving business growth and operational excellence. If you're a strategic thinker with a passion for leading high-performing teams, we want to hear from you
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