Account Representative

3 weeks ago


Syracuse, New York, United States Sapphire Recruitment, Inc. dba CPS Recruitment Full time

Account Representative Opportunity

Are you a customer-focused individual with excellent communication skills? Do you enjoy working with distributors and providing exceptional support? We are seeking a highly motivated Account Representative to join our team at Sapphire Recruitment, Inc. dba CPS Recruitment.

About the Role

This is a long-term, temporary opportunity with the potential for incentive raises and free parking. You will be working with an innovative company in Syracuse, NY, providing customer support to distributors via phone, online chat, and email. Your responsibilities will include:

  • Providing exceptional customer support, including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support.
  • Managing all account interactions via inbound phone, online chat, and email.
  • Communicating with distributors and sales managers.


Requirements

To be successful in this role, you will need:

  • An Associate's Degree (preferred) or the ability to get hired on.
  • Typing skills of 35+ WPM.
  • Experience with Microsoft Office.
  • Excellent customer service and communication skills (bi-lingual is a plus).
  • The ability to multi-task and be detail-oriented.


What We Offer

We offer a competitive hourly rate of $22.00, free parking, and the opportunity to work from home 20% of the time. You will also have access to an on-site cafeteria and low-cost on-site gym. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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