Account Representative
5 days ago
We are seeking a highly motivated and detail-oriented individual to join our Customer Care Center team as an Account Representative. This role plays a crucial part in providing strategic direction for pre-delivery and after-sale support to our valued customers, encompassing product ordering, availability checks, and delivery coordination.
Key Responsibilities:- Deliver exceptional customer service via telephone and written correspondence, supporting B2B channels such as Commercial Contractors, Service Providers, National Accounts, and International offices.
- Handle a variety of duties including data entry, basic reporting, phone calls, and emails.
- Assist customers with pre-delivery and post-sale inquiries, such as order entry, order status updates, expedited deliveries, pricing, availability, and limited technical support.
- Collaborate with the team to maintain a high-volume, fast-paced, and metric-driven call center environment focused on customer satisfaction, building strong business relationships, and driving sales growth.
- High school diploma or GED.
- Excellent customer service skills.
- Ability to work both independently and as part of a team.
- Proficiency in Microsoft Office.
- Strong organizational skills with attention to detail.
- Familiarity with Salesforce and knowledge of HVAC products or a related industry is a plus.
- Willingness to work overtime as needed.
- Standard workday: Monday to Friday, 8:00 AM to 5:00 PM.
- After training, the position will be 75% onsite, based on business needs and performance.
- Pay rate: $23.95/hour.
This role offers an excellent opportunity for someone looking to contribute to a dynamic team environment and make a meaningful impact on customer satisfaction and business growth. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave, including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
PDS Tech is an Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, please navigate to [insert link].
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