Service Representative
5 days ago
We are seeking a highly motivated and detail-oriented On-Site Service Representative to join our team in Syracuse, NY. As a key member of our team, you will be responsible for managing customer inventory, providing exceptional customer service, and driving account growth through our KeepStock program.
Job Summary:The On-Site Service Representative will work closely with customers to understand their inventory management needs and provide solutions to help them optimize their operations. You will be responsible for receiving and stocking purchased product, ensuring product levels are maintained, and resolving customer issues promptly. Additionally, you will identify opportunities for process improvements and work with our sales team to expand Grainger's offerings to customers.
Responsibilities:- Manage customer inventory levels and ensure product is stocked and available for customers
- Provide exceptional customer service and resolve issues promptly
- Drive account growth through our KeepStock program
- Identify opportunities for process improvements and implement changes
- Work with sales team to expand Grainger's offerings to customers
- 3 years' experience in a sales or service environment
- High School Diploma or equivalent
- Ability to lift 25-60lbs and work in difficult positions
- Collaboration and problem-solving skills
- Ability to handle technical and operational issues
- Valid driver's license and required automobile insurance
- Paid time off (PTO) days and 6 company holidays per year
- Benefits starting on day one, including medical, dental, vision, and life insurance
- 6% 401(k) company contribution each pay period with no personal contribution required
- Employee discounts, parental leave, tuition reimbursement, student loan refinancing, and more
We are committed to equal employment opportunity and fostering an inclusive, accessible environment. If you need a reasonable accommodation during the application and hiring process, please advise us so that we can provide appropriate assistance.
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