Product Support Specialist

4 weeks ago


Richmond, California, United States Manpower Group Inc. Full time
Job Description:

As a Product Support Analyst, you will be responsible for providing technical support to our clients. This includes learning application functionality, understanding system flows and dependencies, and maintaining support documentation. You will also be responsible for handling Remedy incident and problem tickets, running incident triage calls, and cross-training teammates. Additionally, you will support other Cards applications and participate in on-call rotation. The ideal candidate will have ITIL Process knowledge, vendor-hosted applications experience, and intermediate Windows and Linux navigation skills. Proficiency in Microsoft Word, Excel, and PowerPoint is also required.

About the Role:

This is a great opportunity to work with a leading global workforce solutions company. As a Product Support Analyst, you will be part of a team that helps organizations transform in a fast-changing world of work. You will have the opportunity to develop innovative solutions for hundreds of thousands of organizations every year and find meaningful, sustainable employment for millions of people across a wide range of industries and skills.

About ManpowerGroup:

ManpowerGroup is committed to providing equal employment opportunities in a professional, high-quality work environment. We are recognized consistently for our diversity and have been named one of the World's Most Ethical Companies for the 13th year.

Key Responsibilities:

Learn application functionality and understand system flows and dependencies

Maintain support documentation

Handle Remedy incident and problem tickets

Run incident triage calls

Cross-train teammates

Support other Cards applications

Participate in on-call rotation

Requirements:

ITIL Process knowledge

Vendor-hosted applications experience

Intermediate Windows and Linux navigation skills

Proficiency in Microsoft Word, Excel, and PowerPoint

What We Offer:

Opportunity to work with a leading global workforce solutions company

Chance to develop innovative solutions for hundreds of thousands of organizations every year

Meaningful, sustainable employment for millions of people across a wide range of industries and skills

Recognition for diversity and commitment to equal employment opportunities

Opportunity to participate in on-call rotation and support other Cards applications

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