IT Support Specialist

4 days ago


Richmond, California, United States NexThreat Full time
Job Title: IT Support Specialist

Job Summary:
NexThreat is seeking an experienced IT Support Specialist to join our team. This role covers planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training. The ideal candidate will have a strong background in information processing, with experience in installing, diagnosing problems, and training customers in the use of software and hardware.

Key Responsibilities:
Diagnose and resolve problems in response to customer-reported incidents
Plan and analyze work processes
Research and report trends and patterns of problems
Develop training materials and perform computing/information system training sessions
Develop and maintain problem tracking databases
Install, troubleshoot, and maintain hardware and software
Perform backup and recovery operations
Consult with users to identify needs and requirements
Conduct feasibility studies and trade-off analyses
Prepare business cases
Ensure the rigorous application of information security/Cybersecurity policies, principles, and practices

Requirements:
Six (6) years of progressive experience in the field of Information Processing
Three (3) years of specialized experience in Information Processing, involving a range of hardware/software solutions
Two (2) years of concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
Computing Environment: From the most current DLA-approved Computing Environment Certification List
IA Level: IAT II or IAT III
8570.01-M Baseline Certification to include application, data, database, utility or software tools administration which require "Privileged" access

What We Offer:
NexThreat is dedicated to our employees' well-being, growth, and satisfaction. We offer a competitive compensation package that supports and enables our corporate commitment to excellence. Our benefits include medical, dental, and vision insurance, 401(k) plan with matching contributions, life and accidental death & dismemberment insurance, up to five weeks of PTO, short-term and long-term disability insurance, 529 college savings plan, employee learning program with tuition reimbursement, flexible spending account (FSA) and health savings account (HSA) plans, profit sharing, and employee referral program.

About NexThreat:
NexThreat is a forward-thinking company that values innovation, integrity, and teamwork. We are committed to being an equal opportunity employer and provide a clear pathway for career development, ensuring that all employees have the opportunity to grow and advance within the company. We believe in recognizing and rewarding our employees for their hard work and dedication, and we strive to create a supportive and rewarding work environment where our employees can thrive both personally and professionally.

  • Richmond, California, United States RemX Full time

    Job DescriptionRemX is seeking a highly organized and detail-oriented Administrative Support Specialist to provide administrative support for a local university.Responsibilities include serving as the first point of contact for phones, front desk, and email, providing administrative support for staff, communicating with internal teams regarding application...


  • Richmond, California, United States HealthCare Support Full time

    HealthCare Support is seeking a skilled Travel Cath Lab Technician to fill an opening in Richmond, Virginia for a 13-week assignment.Benefits of this Travel Cath Lab Technician with HealthCare Support:Immediate enrollment in Health InsuranceDental InsuranceLife InsuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and...


  • Richmond, California, United States Serigor Inc Full time

    Job Title:IT Support Specialist IJob Description:The Client is seeking a contract IT Support Specialist I to work on technology projects, phones, laptops, light networking, and some audio visual at the Governor's Office. This position provides services to maintain and support daily IT operations and the underlying technical infrastructure at Office of the...


  • Richmond, California, United States Estes Forwarding Worldwide Full time

    Job SummaryEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. As a Desktop Support Specialist, you will play a critical role in ensuring the smooth...


  • Richmond, California, United States Virginia Eastern Bankruptcy Court Full time

    Job Details for Automation Support SpecialistCourt Name/Organization: Virginia Eastern Bankruptcy CourtOverview of the Position:The Clerk's Office of the U.S. Bankruptcy Court for the Eastern District of Virginia, Richmond Division, is seeking a full-time, permanent Automation Support Specialist to provide technical automation support to the court. The...


  • Richmond, California, United States Ottimo Resources Full time

    Family Support SpecialistWe are seeking a highly motivated and compassionate Family Support Specialist to join our team at Ottimo Resources. As a key member of our staff, you will play a vital role in providing support and resources to families in need.Key Responsibilities:Establish and maintain positive relationships with families, providing emotional...


  • Richmond, California, United States Serigor Inc Full time

    Job Title:Help Desk Support SpecialistJob Description:We are seeking a skilled Help Desk Support Specialist to join our team at Serigor Inc. As a Help Desk Support Specialist, you will be responsible for providing technical support and troubleshooting to our clients.Key Responsibilities:Filters Help Desk calls and provides basic support and...

  • IT Support Specialist

    16 hours ago


    Richmond, California, United States NexThreat Full time

    NexThreat is seeking an experienced IT Support Specialist to join our team. This role involves planning and delivering customer support services, including installation, troubleshooting, user assistance, and training. The ideal candidate will have six years of progressive experience in information processing, with three years of specialized experience in...


  • Richmond, California, United States Experis Full time

    Job Title: Product Support SpecialistJob Description:As a Product Support Specialist at Experis, you will be responsible for providing technical support to our clients. Your primary focus will be on learning application functionality, particularly vendor-hosted applications. You will work closely with our team to understand system flows and dependencies, as...


  • Richmond, California, United States Kentucky Personnel Cabinet Full time

    Job SummaryThe Kentucky Personnel Cabinet is seeking a highly skilled and motivated Family Support Specialist I to join our team. As a Family Support Specialist I, you will play a critical role in providing professional services directly to the public, reviewing, monitoring, and determining eligibility for assistance programs. This is a demanding and...


  • Richmond, California, United States Healthcare Support Full time

    Healthcare Support is seeking a skilled Diagnostic Imaging Specialist to fill a travel position in Richmond, Virginia.Job Description & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelBenefits of this Diagnostic Imaging Specialist with Healthcare...


  • Richmond, California, United States AMETHOD PUBLIC SCHOOLS Full time

    Job OpportunityAMethod Public Schools is seeking a dedicated and passionate individual to join our team as a Tutor and Academic Support Specialist.Job SummaryThe Tutor and Academic Support Specialist will provide academic assistance services to students who require remedial support, including tutoring in specific academic areas related to their core...


  • Richmond, California, United States Serigor Inc Full time

    Job Title: AV Desktop Support SpecialistJob Summary: Serigor Inc is seeking an experienced AV Desktop Support Specialist to join our team. As an AV Desktop Support Specialist, you will be responsible for providing technical support for audio visual systems, including setting up, using, organizing, and installing media equipment such as projectors,...

  • IT Support Specialist

    19 hours ago


    Richmond, California, United States Serigor Inc Full time

    Job Title:System Administrator (Onsite)Job Description:At Serigor Inc, we are seeking a skilled IT Support Specialist to provide consultative and technical support services to our staff. This role involves ensuring timely problem resolution, system/data access, and optimal system performance. The ideal candidate will act as a first point of contact for...


  • Richmond, California, United States Biolife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility to donate plasma, manage donor adverse events, and review laboratory test results. You will also be responsible for notifying donors of...


  • Richmond, California, United States Tekvivid Inc Full time

    Job SummaryAt Tekvivid Inc, we are seeking a skilled Swift Support Specialist to join our team. The ideal candidate will have extensive experience in installing, maintaining, troubleshooting, and testing SWIFT products, including SWIFT Alliance Gateway, SWIFT Alliance Access, SWIFT Web Platform, and SWIFT Net Link.Key Responsibilities Provide expert-level...


  • Richmond, California, United States Trove Home Care Full time

    Job Purpose:Trove Home Care is seeking a compassionate and reliable Home Care Support Specialist to provide support with daily routines for clients in their homes. The ideal candidate will have excellent interpersonal skills and be able to work independently with minimal supervision.Key Responsibilities:The Home Care Support Specialist will provide...


  • Richmond, California, United States Commonwealth of Virginia Full time

    Job SummaryThe Commonwealth of Virginia is seeking a highly skilled Administrative Support Specialist to join our team. As a member of our executive office, you will provide administrative support to senior leadership, independently performing a variety of tasks in support of their assigned duties.Key ResponsibilitiesProvide administrative support to senior...


  • Richmond, California, United States Randstad Full time

    We are seeking a skilled Desktop Support Specialist to join our team at Randstad Digital. This role offers an exciting opportunity for individuals with 1-3 years of hands-on experience to further their career in a dynamic and supportive environment.Key Responsibilities:Provide desktop support to ensure seamless IT service delivery.Perform hardware and...


  • Richmond, California, United States Elite Dental Partners Full time

    We are seeking a highly skilled and dedicated professional to join our team at Elite Dental Partners as a Dental Support Specialist.The ideal candidate will have a strong background in dental assisting and be able to provide exceptional support to our affiliated network of dentists.Key Responsibilities:Assist dentists during a variety of treatment...