Product Support Director
4 weeks ago
Overview:
Chesapeake Search Partners is seeking a Product Support Director to lead the parts and service departments. This role will oversee and collaborate with managers to drive performance optimization, strengthen customer relationships, and streamline product support operations.
Key Responsibilities:
- Provide strategic leadership and support to service, warranty, and parts managers.
- Develop and execute strategic plans for parts and service departments.
- Monitor key performance indicators (KPIs) such as inventory levels, service efficiency, and customer satisfaction.
- Manage and oversee the implementation of service programs, campaigns, and preventive maintenance.
- Lead the training and development of service and parts teams.
- Build and maintain strong internal and external relationships.
- Collaborate with manufacturers to ensure proper training, support, and alignment with parts, service, and warranty requirements.
- Drive parts and service profitability by setting and achieving sales, revenue, and cost control targets.
Qualifications:
- Education: Bachelor's degree in Manufacturing, Business Administration, or a related field.
- Experience: 10-15+ years of experience in product distribution, with at least 5 years in a leadership or executive role.
- Product Support Expertise: Extensive experience in product support, including after-sales services, parts management, and maintenance operations.
- Leadership: Proven ability to lead, build teams, and develop strategic plans that drive success and growth.
Computer Skills:
- Proficiency with computers, including Microsoft Windows, Microsoft Office Suite, and web-based applications.
- Advanced knowledge of technical software relevant to the industry.
Certificates, Licenses, Registrations:
- Must have a valid driver's license to operate company vehicles.
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