Desktop Support Specialist

18 hours ago


Downers Grove, Illinois, United States Forhyre Full time
Job Overview

We are seeking a skilled Desktop Support Engineer to join our team at Forhyre. As a key member of our IT department, you will be responsible for providing top-notch technical assistance to our clients.

Your primary focus will be on installing, upgrading, and troubleshooting hardware and software systems. You will work closely with our clients to identify and resolve technical issues, ensuring prompt and accurate customer service.

Key Responsibilities
  • Address user tickets related to hardware, software, and networking
  • Guide clients through the installation of applications and computer peripherals
  • Diagnose problems using targeted questions and provide clear, step-by-step instructions
  • Conduct remote troubleshooting and test alternative solutions to resolve issues
  • Customize desktop applications to meet client needs
  • Record technical issues and solutions in logs
  • Escalate unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functioning as expected
  • Report customer feedback and potential product requests
  • Contribute to the creation of technical documentation and manuals
Requirements
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
  • Hands-on experience with Windows, Linux, and Mac OS environments
  • Working knowledge of office automation products and computer peripherals
  • Understanding of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude


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