Customer Service Representative

5 days ago


Santa Ana, California, United States Style Netbox Full time
Job Title: Call Center Agent

We are seeking a highly motivated and customer-focused Call Center Agent to join our team at Style Netbox in Santa Ana, CA.

About the Role:

As a Call Center Agent, you will be the primary point of contact for our customers, providing top-notch customer support and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound calls with a high level of professionalism and efficiency.
  • Address customer inquiries and provide accurate information about our services.
  • Resolve customer issues or escalate them to the appropriate department as needed.
  • Maintain customer records by updating account information.
  • Process orders, forms, applications, and requests.
  • Meet performance metrics and maintain a high level of customer satisfaction.
  • Communicate effectively with team members to ensure seamless service.
Requirements:
  • High school diploma or equivalent.
  • Strong communication and active listening skills.
  • Ability to handle high-volume calls while maintaining a positive attitude.
  • Basic computer literacy and familiarity with CRM systems.
  • Previous experience in a call center or customer service environment is a plus.
  • Ability to work independently and in a team setting.
  • Problem-solving skills and a customer-focused mindset.
What We Offer:
  • Competitive hourly wage: $15 - $22 per hour.
  • Monday to Friday 8-hour shifts, ensuring work-life balance.
  • Dental insurance and an employee assistance program.
  • Opportunities for growth and professional development.
  • Supportive and collaborative work environment.

At Style Netbox, we are committed to providing exceptional customer service and creating a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity.

Location: Santa Ana, CA
Salary: $15 - $22 per hour
Schedule: Monday to Friday, 8-hour shifts



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