Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused Call Center Agent to join our team at Style Netbox in Santa Ana, CA.
About the Role:As a Call Center Agent, you will be the primary point of contact for our customers, providing top-notch customer support and resolving issues in a timely and professional manner.
Key Responsibilities:- Handle inbound and outbound calls with a high level of professionalism and efficiency.
- Address customer inquiries and provide accurate information about our services.
- Resolve customer issues or escalate them to the appropriate department as needed.
- Maintain customer records by updating account information.
- Process orders, forms, applications, and requests.
- Meet performance metrics and maintain a high level of customer satisfaction.
- Communicate effectively with team members to ensure seamless service.
- High school diploma or equivalent.
- Strong communication and active listening skills.
- Ability to handle high-volume calls while maintaining a positive attitude.
- Basic computer literacy and familiarity with CRM systems.
- Previous experience in a call center or customer service environment is a plus.
- Ability to work independently and in a team setting.
- Problem-solving skills and a customer-focused mindset.
- Competitive hourly wage: $15 - $22 per hour.
- Monday to Friday 8-hour shifts, ensuring work-life balance.
- Dental insurance and an employee assistance program.
- Opportunities for growth and professional development.
- Supportive and collaborative work environment.
At Style Netbox, we are committed to providing exceptional customer service and creating a positive work environment. If you are a motivated and customer-focused individual who is passionate about delivering top-notch service, we encourage you to apply for this exciting opportunity.
Location: Santa Ana, CA
Salary: $15 - $22 per hour
Schedule: Monday to Friday, 8-hour shifts
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