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Customer Service Representative

2 months ago

Santa Ana, California, United States RBC Bearings Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at RBC Bearings. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving product or service issues, and recommending potential products or services to management.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Recommend products or services to customers based on their needs and preferences
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide accurate and informed responses to customers
Requirements
  • High School diploma or equivalent required; degree in a related field preferred
  • Minimum 1-3 years of experience in a customer-facing role, preferably in a manufacturing or technical environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic-Intermediate skills with Microsoft Excel, Word, and PowerPoint
What We Offer
  • Competitive hourly rate: $20-$25/hour
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A comprehensive benefits package
About RBC Bearings

RBC Bearings is a leading international manufacturer of highly engineered precision bearings, components, and essential systems for the industrial, defense, and aerospace industries. We are committed to providing exceptional service and support to our customers, and we are seeking a talented and dedicated individual to join our team.