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Customer Service Representative

2 months ago

Santa Ana, California, United States RBC Bearings Full time
Job Summary

RBC Bearings is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving product or service issues, and recommending solutions to meet their needs.

Key Responsibilities
  • Respond to customer inquiries and resolve product or service issues in a timely and professional manner
  • Recommend potential products or services to customers based on their needs and preferences
  • Prepare and maintain accurate records of customer interactions and account information
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements
  • High school diploma or equivalent required; degree in a related field preferred
  • Minimum 1-3 years of experience in a customer-facing role, preferably in a manufacturing or technical industry
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong product knowledge and technical skills, with the ability to learn and adapt to new products and technologies
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

RBC Bearings is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.