Automotive Customer Service Specialist

2 weeks ago


Raleigh, North Carolina, United States Leith Toyota Full time

Position Overview: As an Automotive Customer Service Specialist, you will play a crucial role in ensuring a seamless experience for our clients. Your extensive background in customer relations will be invaluable in fostering a welcoming environment.

About Us: Leith Toyota is a family-owned establishment with a rich history in the automotive sector. With over 50 years of dedicated service, we have cultivated a loyal clientele and a supportive workplace culture.

Key Responsibilities:

  • Manage the flow of the service drive, ensuring customers receive timely and courteous assistance.
  • Take initiative in enhancing the customer experience by addressing additional needs that contribute to a positive dealership impression.
  • Provide comprehensive support for all customer inquiries, whether in person or via phone, ensuring no customer is overlooked.
  • Effectively allocate technician resources to maximize service efficiency.

Qualifications:

  • Possess an organized and approachable demeanor.
  • Demonstrated leadership capabilities.
  • Strong time management and communication skills.
  • Maintain a professional appearance and a clean driving record.
  • Willingness to undergo a pre-employment background check and drug screening.

Benefits: We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • 401K with company match
  • Profit Sharing
  • Short and Long-Term Disability Insurance
  • Life Insurance
  • Paid Training and Vacation
  • Paid Time Off and Holidays
  • Employee Discounts on products and services

If you are looking for a rewarding career in a dynamic industry, we invite you to explore opportunities with us. We are committed to creating an inclusive environment and welcome applicants from all backgrounds.



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