Automotive Customer Service Specialist

2 weeks ago


Raleigh, North Carolina, United States Chapel Hill Tire Full time

Become a Key Player in the Automotive Service Industry at Chapel Hill Tire

Are you a dedicated and meticulous individual with a passion for mechanical systems? Do you seek a workplace that promotes skill enhancement and career advancement through continuous education? If you value hard work, positivity, and exceptional customer care, then Chapel Hill Tire is the right fit for you.

Automotive Service Advisor Responsibilities

Client Engagement: Welcome customers warmly, establishing a friendly and inviting environment.

Expert Guidance: Provide informed recommendations on the most suitable tires for vehicles, ensuring optimal performance and safety.

Diagnostic Skills: Attentively listen to customers' descriptions of vehicle issues, ask pertinent questions, and accurately identify problems.

Service Suggestions: Propose necessary repairs and maintenance services tailored to customers' requirements.

Communication: Keep customers informed about the progress of their vehicle repairs, fostering transparency and trust.

Relationship Development: Cultivate and maintain positive relationships with customers, encouraging loyalty and repeat business.

Sales Initiatives: Boost sales by effectively conveying the advantages of recommended services and products.

Why Choose Chapel Hill Tire?

Continuous Learning: Advance your skills through ongoing training programs designed to keep you abreast of the latest industry standards and techniques.

Career Growth: Enhance your abilities and progress in your career within a supportive environment.

Shared Values: Collaborate with a team that prioritizes hard work, a positive attitude, and outstanding customer service.

Customer-Centric Approach: Be part of a team committed to ensuring every customer leaves satisfied.

Requirements

  • No prior experience required, though appreciated
  • Sales experience is preferred
  • Ability to engage with the public
  • Capability to multitask while maintaining a positive demeanor
  • Valid driver's license is mandatory
  • Manage and prioritize phone calls, in-person customers, and communication with technicians
  • Growth-oriented mindset

Additional Qualities Sought

Dependability: Must be reliable, responsible, and fulfill obligations.

Attention to Detail: Careful consideration of details is crucial to ensure customer satisfaction and safety.

Self-Control: Maintain composure and manage emotions effectively, especially in high-pressure situations.

Stress Management: Embrace constructive feedback and remain open to growth opportunities.

Integrity: Uphold honesty and ethical standards, treating customers and colleagues with respect.

Benefits

Ten Exceptional Employee Benefits Distinguish Us From Competitors

  1. Paid on-the-job training and certifications
  2. Accelerated career development opportunities
  3. Paid time off (PTO)
  4. Weekends, nights, and holidays off
  5. 401K with full vesting and company match, along with profit sharing
  6. Comprehensive health benefits
  7. Dental and vision coverage
  8. Company-paid life insurance
  9. Aflac insurance options
  10. Uniforms provided

Compensation: Hourly wage plus commission and bonuses, leading to an annual income range of $40,000 to $85,000.

Note: Compensation is linked to the effective utilization of training and development, with higher achievers typically demonstrating superior performance.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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