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Financial Customer Associate

2 months ago


Covington, Kentucky, United States Fidelity TalentSource LLC Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Financial Customer Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries and concerns, ensuring that their needs are met and exceeded.
  • Assist customers with a range of financial services, including account management, transactions, and product information.
  • Work collaboratively with internal teams to resolve customer issues and provide solutions.
  • Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices.
  • Continuously improve customer satisfaction and loyalty by identifying and addressing areas for improvement.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • High school diploma or equivalent required; degree in a related field preferred.
  • Previous customer service experience, preferably in a financial services industry.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program, designed to help you develop the skills and knowledge you need to succeed in this role.
  • A collaborative and supportive work environment, with opportunities for professional growth and development.
  • A recognition and rewards program, celebrating your achievements and contributions to the team.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your qualifications and experience.