Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our valued clients, answering inbound phone calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Provide outstanding customer service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Develop and maintain a thorough understanding of our products and services to effectively address customer needs
- Work collaboratively with internal teams to resolve complex customer issues
- Meet or exceed performance metrics and quality standards
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our team is committed to creating a positive and inclusive work environment that fosters growth and development.
Requirements- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic computer skills and proficiency in Microsoft Office
Fidelity Investments is a leading provider of financial services, and we are committed to helping our clients achieve their financial goals. Our team is passionate about delivering exceptional service and creating a positive impact on our clients' lives. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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