Financial Services Representative

2 weeks ago

Covington, Kentucky, United States Fidelity Investments Full time
Job Description:

At Fidelity Investments, we're committed to helping our clients achieve their financial goals. As a Financial Customer Associate, you'll play a critical role in delivering exceptional customer service and support to our clients. This is a full-time hourly contact center position that requires a consistent balance of remote and on-site participation in our Covington, KY office.

Key Responsibilities:
  • Provide outstanding customer service and support via voice or digital channels
  • Assist clients with a broad range of needs, including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources
  • Develop and hone your skills through training and coaching
  • Work collaboratively with a team to achieve business objectives
Requirements:
  • Ability to establish rapport and relationships through effective communication
  • Listening and compassion skills to support the challenges of our diverse clients
  • Adaptability and flexibility to succeed in various work environments
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Can type 40 words per minute and pass a standard English grammar test
What We Offer:
  • A competitive hourly rate and opportunities for career growth and development
  • A comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) with match
  • A hybrid working model that blends the best of both onsite and offsite work experiences
  • A supportive and inclusive work environment that values diversity and promotes work-life balance
How to Apply:

If you're passionate about delivering exceptional customer service and support, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please visit our website at fidelitycareers.com to learn more about our company culture and values, and to submit your application.

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