Customer Service Representative
1 month ago
Are you ready to embark on a fulfilling career at Fidelity? We're seeking talented individuals to join our customer service team as Early Career Customer Service Associates. This role offers a unique blend of remote and on-site work, with opportunities for growth and development.
About the RoleAs a Customer Service Representative, you will play a vital role in helping customers achieve their financial goals. You will be responsible for providing exceptional customer service, answering questions, and resolving issues in a timely and professional manner.
What You'll Do- Provide personalized support to customers via phone, email, and live chat
- Assist with account inquiries, transactions, and other customer needs
- Collaborate with colleagues to resolve complex issues and provide solutions
- Participate in ongoing training and development to enhance your skills and knowledge
- A comprehensive training program to equip you with the skills and knowledge needed to succeed
- A supportive team environment with opportunities for growth and development
- A competitive compensation package, including benefits and bonuses
- The chance to work with a leading financial services company and make a meaningful impact on customers' lives
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office and other software applications
We're seeking individuals who are passionate about delivering exceptional customer service, are eager to learn and grow, and are committed to making a positive impact on our customers' lives. If you're a team player with a strong work ethic and a desire to succeed, we encourage you to apply.
Shift Details: Monday - Friday, with training hours from 8:30am - 5:00pm EST and post-training shifts from 12:00 noon - 8:30pm EST.
Certifications: Customer Service, Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs.
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