Senior Desktop Support Specialist in Andover, Massachusetts

4 weeks ago


Andover, Massachusetts, United States Desktop & Depot Support Full time
Job OverviewAre you looking to take the next step in your IT career? We are seeking a highly motivated and career-driven individual to join our team as a Senior Desktop Support Specialist in Andover, Massachusetts.

As a key member of our team, you will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, and IT service management updates.

Key Qualifications:

  • Minimum of 7 years of working experience in desktop support
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in inventory control

Requirements:

  • Must be within driving distance of Andover, Massachusetts, and be willing to work onsite
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status

What We Offer:

  • A virtue-centered team who value their work and teammates
  • Ongoing learning and development opportunities to foster continuous growth
  • A wide variety of benefits for eligible employees related to health, retirement, professional development, and more

More About Us:

We are a hybrid cloud and managed services consulting firm with deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft, and others. We take pride in taking care of our employees and providing them with opportunities for growth and development.



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