Chief Customer Value Strategist

5 days ago


New York, New York, United States Chubb Full time
About the Role

We are seeking a seasoned professional to join our team as a Chief Customer Value Strategist. As a key member of our organization, you will be responsible for developing and executing strategies to maximize customer lifetime value (CLV).

Key Responsibilities
  • Strategy Development: Develop and implement a comprehensive CLV optimization strategy aligned with our business goals and objectives.
  • Foundation Building: Design and establish the foundational elements for CLV optimization, including data architecture, customer relationship management systems, and data analytics frameworks.
  • Campaign Management: Oversee the development and execution of targeted marketing campaigns to enhance customer engagement and retention.
  • Data Analytics and Insights: Leverage data analytics to uncover actionable insights and opportunities for improving CLV.
  • Cross-Functional Collaboration: Work closely with product, sales, technology, and customer service teams to ensure alignment and execution of CLV strategies.
  • Global Alignment: Lead the integration of CLV concepts across our organizational matrix, supporting and reinforcing customer-centric culture across our Consumer Lines team.
  • Entrepreneurial Leadership: Drive innovation and continuous improvement in CLV strategies and processes.
Qualifications
  • Education: Bachelor's degree in Marketing, Business Administration, Data Science, or a related field. MBA or advanced degree is a plus.
  • Experience: Minimum of 10 years of experience in marketing, customer relationship management, data architecture, and data analytics.
  • Technical Skills: Proficiency in customer relationship management systems, data architecture, and data analytics tools.
  • Leadership and Collaboration: Demonstrated ability to lead cross-functional teams and drive change in matrix organizations.
  • Entrepreneurial Mindset: Innovative thinker with a results-oriented approach.
About Us

Chubb is a world leader in insurance, providing commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.



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