Current jobs related to Customer Engagement Strategist - New York, New York - Carrier
-
Senior Engagement Strategist
2 weeks ago
New York, New York, United States IPG Health Full timeJob SummaryThe Senior Engagement Strategist plays a key role in developing engagement plans that deliver value for healthcare clients. They work closely with clients to understand their needs and develop strategies that drive engagement and activation. The ideal candidate will have a strong understanding of healthcare marketing and a proven track record of...
-
Senior Engagement Strategist
2 weeks ago
New York, New York, United States Wunderman Thompson Full timeAbout the Role:We are seeking a Senior Engagement Strategist to join our team at Wunderman Thompson. As a key member of our team, you will be responsible for spearheading a human-centered approach to translating human empathy and understanding into meaningful and impactful experiences.Key Responsibilities:Develop a strong understanding of various analytical...
-
Customer Experience Strategist
7 days ago
New York, New York, United States NewYork-Presbyterian Hospital Full timeAbout the Role:NewYork-Presbyterian Hospital is seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for shaping the experiences customers have before, during, and after engaging with our hospital.Key Responsibilities:Develop and implement patient-facing communications...
-
Customer Success Strategist
6 days ago
New York, New York, United States DriverReach Full timeAbout DriverReachDriverReach is a modern recruiting and compliance management system that empowers change-makers in the trucking industry to leverage intuitive technology and achieve success.The company is used by hundreds of transportation and logistics companies to recruit, qualify, and hire qualified CDL drivers.About the RoleThe Customer Success...
-
Digital Media Strategist
2 weeks ago
New York, New York, United States iHeartMedia Full timeJob Title: Digital Media StrategistWe are seeking a highly skilled Digital Media Strategist to join our team at iHeartMedia. As a Digital Media Strategist, you will be responsible for developing and executing digital media strategies that drive revenue growth and customer engagement.Key Responsibilities:Develop and execute digital media plans that align with...
-
Lead Product Strategist
2 months ago
New York, New York, United States Audible Full timeLead Product Strategist at AudibleAt Audible, we are revolutionizing the way narratives are experienced through the power of voice. Our Retail division spearheads the strategy to broaden Audible's offerings beyond subscriptions to innovative transactional shopping experiences. We are seeking a Lead Product Strategist to spearhead the development of...
-
Customer Success Strategist
2 months ago
New York, New York, United States RADAR Full timeAbout RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth.Job SummaryWe are seeking a highly motivated and experienced Customer Success Strategist to join our growing team. As a key...
-
Content Strategist
2 weeks ago
New York, New York, United States B12 Full timeJob OverviewB12 is seeking a skilled Content Strategist to join our team. As a Content Strategist, you will be responsible for creating high-quality, SEO-optimized content for our customers' websites.Key Responsibilities:Develop and implement content strategies that drive resultsWrite and edit engaging, SEO-friendly content for various formatsCollaborate...
-
Campaign Strategist
4 weeks ago
New York, New York, United States Fluent, LLC Full timeJob Title: Campaign StrategistFluent, LLC is seeking a skilled Campaign Strategist to join our team. As a key member of our marketing team, you will be responsible for developing and executing campaigns that drive engagement and power discovery for leading brands.Key Responsibilities:Define audience strategy for client campaigns across Fluent's inventory by...
-
Digital Content Strategist
7 days ago
New York, New York, United States Betterment Full timeAbout the RoleBetterment is seeking a highly skilled Digital Content Strategist to spearhead our social media strategy and expand our organic reach through innovative content and social campaigns.This is a unique opportunity to join a leading financial services company and make a significant impact on our brand's online presence.The ideal candidate will have...
-
Quantitative Strategist Internship
7 days ago
New York, New York, United States Virtu Financial Full timeVirtu Financial is a leading financial technology firm that operates in the global financial marketplace.We leverage our proprietary technology to drive our business forward.Our team of experts works tirelessly to develop and implement cutting-edge trading algorithms.We are committed to fostering a culture of innovation and collaboration.As a Quantitative...
-
New York, New York, United States Healthfirst Full timeAbout UsHealthfirst is a healthcare organization dedicated to providing high-quality services to its members. We are seeking an experienced professional to join our team as a Retail Operations and Community Engagement Strategist.Job SummaryWe are looking for an individual with a strong background in operations management and community engagement to support...
-
Lead Content Strategist
2 weeks ago
New York, New York, United States HexaQuEST Global, Inc. Full timeLead Content StrategistHexaQuEST Global, Inc. is seeking a highly skilled Lead Content Strategist to join our Digital Customer Experience (DCE) Design organization. As a key member of our team, you will be responsible for creating content, journeys, and delivering experiences for our customers that are simple and secure.Key Responsibilities:Collaborate with...
-
SEO Strategist
1 month ago
New York, New York, United States Direct Agents Full timeJob Title: SEO StrategistWe are seeking a highly skilled SEO Strategist to join our team at Direct Agents. As an SEO Strategist, you will be responsible for developing and implementing comprehensive SEO strategies to drive organic traffic and improve online visibility for our clients.Key Responsibilities:Conduct thorough SEO audits and provide actionable...
-
UX Design Strategist
4 weeks ago
New York, New York, United States Liberty IT Solutions Full timeUX Strategist Job DescriptionLiberty IT Solutions is seeking a highly motivated UX Strategist to join our thriving Human-Centered Design (HCD) practice. As a key member of our team, you will work closely with UX Designers and product development teams to map and prioritize business objectives and user needs.Key Responsibilities:Develop product roadmaps and...
-
VP, Strategist
7 days ago
New York, New York, United States Omnicom Group Inc. Full timeJob Title: VP, StrategistAt Omnicom Group Inc., we are seeking a highly skilled VP, Strategist to join our team. This role will be responsible for leading clients to develop and deploy breakthrough brand strategies across multiple clients/brands.Key Responsibilities:Develop and execute omnichannel marketing strategies to drive business growth and customer...
-
Institutional Marketing Strategist
7 days ago
New York, New York, United States Prometheum Full timeMarketing Strategist Role at PrometheumPrometheum is seeking a seasoned Marketing Strategist to drive institutional growth and develop comprehensive marketing strategies aligned with company goals and target audience.Key Responsibilities:Develop and implement marketing strategies to drive growth and achieve business objectivesUtilize data analytics tools to...
-
Customer Retention Strategist
5 days ago
New York, New York, United States Intact Financial Corporation Full timeThis position is a vital component of our company's mission to deliver exceptional customer experiences. At Intact Financial Corporation, we are dedicated to building long-lasting relationships with our clients, and this role plays a crucial part in achieving that goal.The ideal candidate will possess 3-5 years of experience in the Property and Casualty...
-
Customer Success Strategist
2 weeks ago
New York, New York, United States Klaviyo Full timeAbout the RoleWe're seeking a seasoned Customer Success Strategist to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for driving growth and retention for our upper mid-market customers.Key ResponsibilitiesDevelop and execute customized customer success plans to drive growth and retentionBuild and...
-
Digital Strategist
2 weeks ago
New York, New York, United States M Booth Full timeJob Title: Digital Strategist - LifestyleM Booth is a culture-first communications agency that attracts the best people and the best brands to a workplace that's alive with courage, ideas, respect, and humanity. We are relentlessly passionate about our clients and their business, whether that means staying at the forefront of the digital and social...
Customer Engagement Strategist
2 months ago
We are seeking a highly skilled Customer Engagement Strategist to join our team at Carrier. As a key member of our Commercial Service business, you will play a critical role in maximizing Carrier's contribution to our customers' success.
The ideal candidate will have a strong background in business development and account management, with a proven track record of building and maintaining long-term, value-based customer partnerships. You will be responsible for leveraging performance data from our connected customer base to drive strategic advisement and propose action plans that maximize Carrier's contribution to our customers' goals.
Key Responsibilities- Manage a client roster, ensuring a high level of trust and loyalty that will prompt customers to expand their partnership with Carrier.
- Develop trust-based relationships and elevate them into mutually valuable long-term partnerships.
- Translate applied equipment data reports into actionable steps for our customers, shared through our account managers.
- Guide customers through their journey, aligning resources and intentions, and helping achieve KPIs critical to customer success.
- Identify upselling and cross-selling opportunities, maintain internal cross-functional alignment to customer values.
- Act as a Customer Champion within Carrier, aligning internal resources with customer strategic priorities.
- Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product.
- Work directly with customers, Sales and Operation teams, and senior executive teams.
- Collaborate with other departments within Carrier's Support, Implementation, Project Managers, and Product.
- Predict and forecast risk, problem solve, and work independently.
- Prepare internal and external Business Reviews.
- Bachelor's Degree in Business/Engineering or 10+ years of HVAC industry experience with a High School Diploma/GED.
- 2+ years of experience within the HVAC industry.
- 2+ years of experience in business development or account management.
- Knowledge of Commercial HVAC Building Systems.
- Knowledge of the industry, market, and key market participants.
- Ability to work in a highly team-oriented and dynamic environment.
- Demonstrated strong written, verbal, and presentation skills to effectively develop expectations and relationships with internal and external customers.
- Self-motivated and able to manage many simultaneous actions and requests.
- Extremely comfortable operating in a technical environment utilizing Microsoft-based computer software.
- Goal-orientated with strong time management and organizational skills.
- Exceptional interpersonal, strategic thinking, and data analysis skills.
- Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization.
- Account management and customer-facing experience.
- Advanced problem-solving skills, verbal, and written communication skills.