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Executive Content Strategist

2 months ago

New York, New York, United States ServiceNow Full time
Job Summary

ServiceNow is seeking a highly skilled Executive Content Strategist to join our Office of the Chief Commercial Officer (CCO). As a key member of our team, you will be responsible for delivering strategic writing, thought leadership, and content for CCO communications, as well as driving strategic initiatives to engage, educate, and influence external stakeholders globally.

Key Responsibilities
  • Strategic Initiatives & Writing: Develop compelling and impactful content for various platforms, tailored to senior executives. Shape and adapt existing content to ensure consistency and industry relevance, capturing the voice of ServiceNow's senior executives.
  • Develop Storylines/Writing and Orchestrate Strategic Initiatives: Create storylines and writing that help us articulate our industry-specific value proposition, customer lighthouse stories, and strategic priorities.
  • Deliver Strategic Insights: Provide strategic insights to the OCCO and other cross-functional teams to influence the CCO's external positioning, including analyst and media interactions and selected customer events.
Thought Leadership Strategy
  • Develop and Drive a Cohesive Communication Strategy: Work closely with our Executive Communications team to develop and drive a cohesive communication strategy closely aligned to the CCO's commercial strategy and priorities, addressing the right thought leadership topics and overall market trends.
  • Support the CCO in Positioning ServiceNow as an Industry Leader: Create targeted high-quality strategic writing, thought leadership, and insights for the CCO's external communication, including event narratives, keynotes, and articles.
Cross-Functional Collaboration and Stakeholder Engagement
  • Drive Company-Wide Initiatives: Drive various company-wide initiatives and strong internal teaming with cross-functional teams to ensure the CCO is fully prepared for external engagements, with a point of view that resonates with different audiences.
  • Collaborate with Senior Leaders: Collaborate with senior leaders in the OCCO to thoughtfully prioritize, simplify, and coordinate CCO content/writing to maximize commercial priorities and build strong relationships with key external stakeholders.
Qualifications
  • 10+ years of relevant experience in strategic communications, content development, writing, thought leadership, or other relevant experience.
  • Previous experience in a strategic or commercial role within the enterprise software industry or in strategy consulting would be beneficial.
  • Proven track record of supporting senior executives in a fast-paced, dynamic environment.
  • Experience crafting executive-level thought leadership, social strategies, presentations, and other content.
  • Strong strategic thinking and problem-solving abilities, with the capacity to interpret data and provide actionable insights.
  • Ability to manage multiple projects simultaneously and drive strong work-back plans, designed to drive measurable goals and business outcomes.
  • Experience working in a matrixed cross-geo environment, with strong cross-functional collaboration skills and ability to drive coordination across stakeholders.
  • Excellent communication and interpersonal skills, with the ability to work independently or as part of a team, managing multiple priorities simultaneously.
  • High energy, strong work ethic, and the ability to manage change and ambiguity with an action-oriented approach, with the ability to perform under pressure and go the extra mile.
  • Understanding of ServiceNow platform, competitor landscape, customer landscape, and corporate strategy to help CCO engage externally.
  • Deep understanding of SaaS and technology industry trends, with the ability to translate complex concepts into clear, compelling narratives.
  • Willingness to travel up to 20% with possibly some international and work a flexible, fluctuating schedule.