Bilingual Customer Engagement Specialist

2 weeks ago

Houston, Texas, United States PeopleReady Full time
Job Overview

REQUIRED: BILINGUAL - SPANISH

The Customer Engagement Specialist plays a crucial role in supporting the Associate Engagement Centers. This position focuses on enhancing both customer and associate experiences. Responsibilities include guiding new associates through the employment process and evaluating candidate strengths to ensure optimal job placements. Additionally, this role involves engaging with both new and existing clients to foster strong relationships and fulfill our mission of connecting people with work opportunities.

Key Responsibilities

The Customer Engagement Specialist is tasked with:
  • Building and maintaining business relationships with clients and temporary associates.
  • Conducting outreach to clients to promote repeat business.
  • Assisting new applicants throughout the employment process.
  • Facilitating onboarding processes and ensuring compliance.
  • Selecting associates for job assignments and directing them to job sites.
  • Following up with clients regarding associate performance and quality.
  • Staying informed about current job openings and focusing on relevant activities to meet staffing needs.
  • Meeting fill rate targets linked to completed activities.
  • Monitoring key performance indicators, including candidate volume and onboarding rates.
  • Participating in recruitment events, job fairs, and managing community partnerships.
  • Occasionally conducting client check-ins for large projects.
  • Distributing personal protective equipment as required and tracking usage for budget management.
  • Administering drug testing for associates based on client requirements.
  • Setting up and facilitating on-site client orientations.
  • Serving as a subject matter expert on JobStack.
  • Upholding company values of integrity and respect in all interactions.
  • Delivering exceptional service to both clients and associates.

Ideal Candidate Profile

The ideal candidate will possess:
  • Strong problem-solving abilities and a competitive spirit.
  • A capacity to thrive in a fast-paced environment with the ability to manage multiple tasks simultaneously.
  • Emotional resilience and the ability to maintain composure under pressure.
  • A willingness to learn and engage in open, honest communication.
  • Persuasive skills to influence diverse individuals effectively.

Core Competencies
  • Proven track record of meeting key performance indicators.
  • Experience in customer and associate interactions.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with a keen attention to detail.

Qualifications

Education
  • High School Diploma or equivalent.
Experience
  • 1-3 years of experience in the staffing industry, particularly in recruiting and customer engagement.
Licenses/Certifications
  • Valid driver's license, registered vehicle, and vehicle insurance are required.

Work Environment and Physical Requirements
  • Frequent standing, walking, sitting, talking, and/or hearing for extended periods.
  • Regular lifting or moving of up to 10 pounds, with occasional lifting of up to 25 pounds.
  • Flexibility to work varied hours, including nights and weekends as necessary.

Compensation and Benefits

The hourly wage for this position ranges from $19.20 to $24.00, based on qualifications, experience, and other relevant factors. In addition to competitive pay, we offer a comprehensive benefits package, including Medical/Dental/Vision insurance, a Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement.

About PeopleReady

At PeopleReady, we take pride in the positive impact we have on the lives of job seekers and the businesses we serve. Our commitment is encapsulated in our motto: We Are Ready. Ready to make a difference, ready to connect people with work, and ready to succeed together.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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