Senior Account Manager

3 weeks ago

Chicago, Illinois, United States HUB International Full time

About HUB International

HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected.

Our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control.

As one of the world's largest insurance brokers, our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Our network of more than 450 HUB offices in North America offers a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success.

We believe in investing in the future of our employees, and provide continuous opportunities for growth and development.

We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.

This role is responsible for working collaboratively with the Team Leads, Producer, and Account Administrator managing a book of business.

Key responsibilities include:

  • Maintaining client relationships, supporting client retention, maintaining strong carrier relationships, and understanding client needs
  • Managing projects in concert with the client, including all vendor implementation
  • Managing claims and coverage issue resolution for clients' employees when elevated from HR
  • Providing assistance with clients' billing and eligibility audits, and on occasion may conduct these audits for clients independently if not handled or escalated by Account Administrator
  • Facilitating preparation of open enrollment (OE) packets including SBCs and disclosure notices, when not completed by Account Administrator
  • Creating employee benefit booklets, when not completed by Account Administrator
  • Managing new carrier, plan or vendor implementation including benefits administration system build-out and project management
  • Installing and regularly updating client specific data in BenefitPoint
  • Performing contract review and facilitating preparation of SPD Wraps, Cafeteria and POP Plan documents
  • Providing mentorship with Account Administrator/Assistant Plan Analyst where applicable
  • Coordinates client contact changes with Producer/Account Executive
  • Makes sure the client is aware of the resources that HUB offers
  • Attends industry related continuing education training and courses
  • Must follow HUB Broker Standards

Requirements include:

  • Bachelor's degree required (4-year degree)
  • 3-5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable)
  • Experience with Agency Management systems preferred
  • Proficiency using MS Excel

HUB International is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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