Patient Access Coordinator and Communication Expert

2 weeks ago

Columbus, Wisconsin, United States Prairie Ridge Health Full time

Company Overview
Prairie Ridge Health is dedicated to providing exceptional healthcare services and is seeking a new team member to enhance our Registration/Communications Department in the role of Patient Access Representative/Communications Specialist. This position is structured as a 0.9 FTE (36 hours per week) role, where you will be one of the initial points of contact for our organization, expected to exemplify outstanding customer service.


Position Summary
Patient Access Representative
The Patient Access Representative (PAR) plays a crucial role in ensuring a welcoming and efficient entry to Prairie Ridge Health. As a primary contact, the PAR is tasked with gathering and documenting accurate demographic and insurance information during patient registration or admission. Key responsibilities include verifying insurance eligibility, collecting necessary deposits, and performing various clerical tasks. Additionally, the PAR will undertake special projects and assignments as directed by the Patient Access Manager.
Communications Specialist
This role serves as the first point of contact for incoming calls via the Voice-over IP (VoIP) Attendant Console, TDD telephone, Lifeline, and ambulance radio. The Communications Specialist is responsible for directing calls and facilitating communication between staff and the public in both urgent and routine situations. This position is essential for coordinating information during emergencies. Proficiency in operating diverse equipment, including the Attendant Console, overhead paging system, and various communication devices, is required. During quieter periods, the Communications Specialist will also assist with patient registration and data entry for departmental charges.
Qualifications
  • A high school diploma or equivalent is required.
  • Prior experience in customer service is essential.
  • Six months of experience in a hospital setting, particularly in registration or patient accounts, or in a medical office environment is preferred.
  • Proficiency in computer software applications is necessary.
  • Excellent verbal and written communication skills are required to effectively interact with patients, healthcare professionals, and visitors.
  • Basic word processing skills are necessary, including the ability to create memos and professional correspondence.
  • Familiarity with health insurance products and benefits is advantageous.
  • Basic proficiency in Microsoft Excel or similar spreadsheet software is preferred.
  • Demonstrated professionalism and strong customer service skills are crucial.
  • Experience managing multiple phone lines is preferred.
  • The ability to work independently and collaboratively as part of a team is essential.
  • Flexibility in work hours is required.
  • Previous experience in a customer service-oriented role is necessary.
Shift: Days, PMs, and Weekend rotation.
FTE: 0.9 FTE (36 hours per week)

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