Contact Center Specialist
2 weeks ago
Purple Drive is seeking a seasoned Contact Center Expert to drive improvements in our contact center processes, organizational structure, and skill development.
Key Responsibilities:
- Integrate seamlessly into our team with minimal transition time
- Require little oversight while driving improvements in contact center processes
- Collaborate with our team to develop and implement effective contact center strategies
Requirements:
- 15 years of experience in Cisco UCCE Nuance Speech Suite (IVR) and other contact center technologies
- Proven ability to work with Utilities and drive process improvements
About Purple Drive:
Purple Drive is a leading provider of contact center solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative contact center strategies.
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