Contact Center Specialist

2 weeks ago


Phoenix, Arizona, United States Purple Drive Full time
Contact Center Expert

Purple Drive is seeking a seasoned Contact Center Expert to drive improvements in our contact center processes, organizational structure, and skill development.

Key Responsibilities:

  • Integrate seamlessly into our team with minimal transition time
  • Require little oversight while driving improvements in contact center processes
  • Collaborate with our team to develop and implement effective contact center strategies

Requirements:

  • 15 years of experience in Cisco UCCE Nuance Speech Suite (IVR) and other contact center technologies
  • Proven ability to work with Utilities and drive process improvements

About Purple Drive:

Purple Drive is a leading provider of contact center solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative contact center strategies.



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