Donor Services Coordinator

1 week ago

New York, New York, United States Planned Parenthood Federation of America Full time
About the Role

We are seeking a highly skilled and detail-oriented Donor Services Coordinator to join our team at Planned Parenthood Federation of America. As a key member of our Direct Response department, you will play a critical role in providing exceptional customer service to our donors, affiliates, and other stakeholders.

Key Responsibilities
  • Provide timely and effective support to donors, including responding to inquiries, resolving issues, and managing tribute giving programs.
  • Manage donor records, ensuring accurate and up-to-date information, and maintaining proper coding and solicitation preferences.
  • Process credit card donations, refunds, and other financial transactions, while ensuring compliance with PAC and Action Fund regulations.
  • Produce and send duplicate gift acknowledgments, and follow up with donors and colleagues to ensure all inquiries are resolved.
  • Assist with other projects and duties as assigned, demonstrating a strong ability to work independently and as part of a team.
Requirements
  • Bachelor's degree or equivalent experience in development, customer service, or a related field.
  • 1-2 years of experience in development or customer service-related work, with a strong focus on donor relations and customer service.
  • Exceptional customer service and telephone skills, with the ability to work well under pressure and maintain a positive attitude.
  • Strong written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Strong computer skills, including Microsoft Office products and Google Suite, with experience in database management and data analysis.
  • Ability to analyze and solve problems, with a strong attention to detail and accuracy.
  • Good organizational skills, with the ability to multi-task and juggle multiple priorities.
  • Able to work both independently and as part of a team, with a strong commitment to collaboration and teamwork.
What We Offer

We offer a comprehensive benefits package, including generous vacation and sick leave, paid holidays, individual and family medical, dental, and vision benefits, life insurance, short- and long-term disability, paid family leave, and 401(k) matching. We also offer flexible spending accounts and transportation/commuter benefits.

We value a diverse and inclusive workforce and are committed to creating a work environment that is respectful, equitable, and welcoming to all employees. We are an equal opportunity employer and participate in the E-Verify program.

  • Philanthropy Services Coordinator

    2 weeks ago

    New York, New York, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc., a leading organization in the nonprofit sector, is on the lookout for a dedicated Donor Services Coordinator. This pivotal role involves managing various aspects of donor contributions and ensuring seamless operations within the organization.KEY RESPONSIBILITIES: Efficiently processing donations, including pledges, checks, and...

  • Director of Prospect Research and Donor Systems

    2 months ago

    New York, New York, United States Bowery Residents' Committee Full time

    Director of Prospect Research and DonorSystemsDUTIES/RESPONSIBILITIES:Reporting directly to the Chief Development Officer in a fastpaced, mission-driven department, the Director of Prospect Researchwill be responsible for managing individual and institutionalresearch and managing the donor prospect pipeline to assist withthe fundraising efforts of the Chief...

  • Development Writer, Grants and Donor Communications Specialist

    1 week ago

    New York, New York, United States B Lab Full time

    About the RoleB Lab is a global organization that utilizes philanthropy to develop innovative products, tools, and standards ahead of the market, while also supporting its movement building work. The company is seeking a skilled Development Writer, Grants and Donor Communications to join its Strategic Growth team.Key ResponsibilitiesDraft compelling grant...

  • Fundraising Support Coordinator

    2 weeks ago

    New York, New York, United States Kforce Inc. Full time

    POSITION SUMMARY:Kforce Inc., a leading provider of staffing solutions, is looking for a dedicated Donor Services Coordinator to join our team. This role is pivotal in ensuring the smooth processing and management of donor contributions for our esteemed not-for-profit client.KEY RESPONSIBILITIES:Daily processing of donations, including pledges, checks, and...

  • Medical Screener

    4 days ago

    New York, New York, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Medical Screener to join our team at BioLife Plasma Services. As a Medical Screener, you will play a critical role in ensuring the safety and well-being of our donors and the quality of the plasma we collect.Key ResponsibilitiesScreen new and repeat donors to ensure they meet eligibility...

  • Logistics Coordinator

    5 days ago

    New York, New York, United States Malteser International Americas Full time

    Job Description**Job Title:** Logistics Coordinator (International Hire)**Location:** Colombia, South America**Reports to:** Head of Finance and Operations**Job Summary:** The Logistics Coordinator provides technical assistance to the logistics and procurement functions of Malteser International Americas in Colombia. This position will work with the...

  • Senior Coordinator of Operations and Research

    2 weeks ago

    New York, New York, United States Children's Museum of Manhattan Full time

    Position OverviewEXEMPT STATUS: Non-Exempt REPORTS TO: Director of DevelopmentABOUT THE ORGANIZATIONThe Children's Museum of Manhattan (CMOM) is dedicated to fostering early childhood development, empowering children to thrive through innovative programs both on-site and in the community. Our initiatives encompass a blend of arts, sciences, and humanities,...

  • Plasma Center Nurse

    4 days ago

    New York, New York, United States BioLife Plasma Services Full time

    About the Role:As a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the smooth operation of our plasma collection centers. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, review laboratory test results, and notify donors of unsuitable test results.Key...

  • Senior Coordinator of Operations and Research

    2 weeks ago

    New York, New York, United States Children's Museum of Manhattan Full time

    Job OverviewEXEMPT STATUS: Non-ExemptREPORTS TO: Director of DevelopmentABOUT THE ORGANIZATIONThe Children's Museum of Manhattan (CMOM) is dedicated to fostering early childhood development, assisting children in reaching their fullest potential. Through diverse programs available both on-site and online, CMOM promotes creativity and global citizenship among...

  • Coordinator for Event Planning

    2 weeks ago

    New York, New York, United States Careers Full time

    Are you passionate about organizing impactful events? We are on the lookout for an Events Coordinator to join an International Children's Development Nonprofit. This role is Remote, Part-Time, and Temporary.ORGANIZATION TYPE: International Children's Development NonprofitLOCATION: RemotePOSITION TITLE: Events CoordinatorSCHEDULE: 15-20 hours/weekDURATION:...

  • Senior Coordinator of Operations and Research

    1 week ago

    New York, New York, United States Children's Museum of Manhattan Full time

    Job OverviewPosition Type: Non-Exempt Reports To: Director of DevelopmentAbout the Children's Museum of ManhattanThe Children's Museum of Manhattan (CMOM) is dedicated to fostering early childhood development, empowering children to thrive through exploration and play. Our diverse programs, available both on-site and throughout the community, aim to...

  • Volunteer Services Program Coordinator

    2 weeks ago

    New York, New York, United States Women In Need, Inc. Full time

    Job OverviewPosition Title: Volunteer Services Program CoordinatorFLSA Classification: Non-ExemptDepartment: Volunteer ServicesReports To: Manager of Volunteer ServicesSupervisory Responsibilities: Interns within Volunteer ServicesSalary Range: $55,000 - $65,000About Women In Need, Inc.:Women In Need, Inc. is committed to ending the cycle of homelessness by...

  • Coordinator of Volunteer Engagement

    1 week ago

    New York, New York, United States Women In Need, Inc. Full time

    Job OverviewPosition Title: Coordinator of Volunteer EngagementEmployment Status: ExemptDepartment: Volunteer EngagementReports to: Director of Volunteer EngagementSupervisory Roles: Volunteer Services CoordinatorsCompensation: $75,000 - $80,000 About Women In Need, Inc.Women In Need, Inc. is committed to disrupting the cycle of homelessness by offering...

  • External Relations Administrative Coordinator

    2 weeks ago

    New York, New York, United States City Harvest Full time

    ABOUT US:City Harvest stands as New York's pioneering and largest food rescue organization, dedicated to alleviating hunger for millions of New Yorkers. Over our four decades of service, we have successfully rescued over one billion pounds of fresh, nutritious food, distributing it at no cost to numerous food pantries, soup kitchens, community partners, and...

  • Customer Service Representative

    4 days ago

    New York, New York, United States Hadassah, WZOA, Inc. Full time

    Job SummaryHadassah, WZOA, Inc. is seeking a highly skilled and detail-oriented Customer Service Associate to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our donors, ensuring their needs are met with professionalism and respect.Key ResponsibilitiesDonor Support: Respond to donor...

  • Social Services Coordinator

    6 days ago

    New York, New York, United States Services for the UnderServed Full time

    Job SummaryThe Clinical Coordinator will be responsible for the coordination of client services and case conferences, as well as providing direct supervision to case managers, housing specialists, and vocational specialists.Key ResponsibilitiesInterviews residents using standard case work techniques to determine suitability for residential services and...

  • Customer Service Representative

    3 days ago

    New York, New York, United States Hadassah Women's Zionist Organization of America Full time

    Job SummaryHadassah Women's Zionist Organization of America is seeking a highly skilled and dedicated Customer Service Associate to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our donors, ensuring their needs are met with professionalism and respect.Key ResponsibilitiesDonor...

  • Community Services Coordinator

    2 weeks ago

    New York, New York, United States Lantern Community Services Full time

    About Us:Welcome to Lantern Community Services, a vibrant organization committed to delivering essential support and housing solutions to those in need. Our mission is to empower individuals to reach their aspirations and lead meaningful lives. Join us in making a positive impact in the community.Position: Case ManagerEmployment Type: Full-timeLocation:...

  • Client Services Coordinator

    6 days ago

    New York, New York, United States Lantern Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Case Manager to join our team at Lantern Community Services. As a key member of our supportive housing team, you will play a vital role in providing integrated counseling and case management services to our residents.Key ResponsibilitiesDevelop and implement individualized service plans that...

  • Client Services Coordinator

    1 day ago

    New York, New York, United States Lantern Community Services Full time

    Job SummaryWe are seeking a highly skilled and compassionate Case Manager to join our team at Lantern Community Services. As a key member of our supportive housing team, you will play a vital role in providing integrated counseling and case management services to our residents.Key ResponsibilitiesDevelop and implement individualized service plans that...