Healthcare Patient Advocate
1 week ago
We are seeking a dedicated Patient Care Coordinator to enhance our Audiology practice. This role is vital in ensuring that patients receive exceptional care and support throughout their journey with us. Our practice has a rich history of providing top-notch hearing solutions, and we value the importance of understanding the unique challenges faced by individuals with hearing loss.
Key Responsibilities:
- Manage and optimize patient scheduling to maximize efficiency.
- Handle incoming and outgoing calls, converting inquiries into appointments.
- Promote our wellness initiatives by encouraging patient referrals.
- Implement appointment reminders to ensure patient attendance.
- Deliver outstanding service through timely and respectful interactions.
- Verify insurance details and complete necessary documentation for hearing aid services.
- Engage in continuous training and development to enhance skills.
- Anticipate the needs of healthcare providers to support patient care.
- Learn to perform basic cleaning and repairs on hearing aids.
- Uphold patient confidentiality in accordance with HIPAA regulations.
- Monitor and report on scheduling metrics daily.
Qualifications:
- High School Diploma required; Associate Degree preferred.
- Two years of front office experience is advantageous.
- Previous experience in a healthcare setting is a plus.
- Proficiency in Microsoft Office applications is essential.
- Familiarity with office equipment such as fax machines and printers.
- Ability to work independently while being detail-oriented and organized.
- Strong teamwork skills are necessary.
Ideal Candidate Attributes:
- Self-motivated and adaptable to change.
- Professional demeanor and appearance.
- Strong communication skills with the ability to engage effectively with patients and staff.
- Resourceful and proactive in resolving issues.
- Commitment to providing exceptional customer service.
- Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
- Fluency in Korean is a plus.
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