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Healthcare Administrative Coordinator

2 months ago

Gig Harbor, Washington, United States Harbor Audiology Full time

About the Role:

We are a dedicated Audiology practice located in the scenic Pacific Northwest, committed to providing exceptional care for individuals experiencing hearing challenges. Our practice has been a trusted resource for those with hearing impairments and tinnitus for over two decades. At Harbor Audiology, we recognize that hearing loss affects not only the individual but also their interactions with others. Your passion for patient care will shine through in your daily interactions with those who depend on our services.

Key Responsibilities:

  • Collaborate with a dynamic team to ensure outstanding patient experiences.
  • Manage scheduling, insurance verification, and authorization processes.
  • Perform maintenance and minor repairs on hearing aids while upholding patient confidentiality.
  • Adhere to best practices in all aspects of your role.
  • Engage in ongoing training to enhance your skills and support patient care.

Position Overview:

The primary focus of the Front Office Professional (FOP) is to optimize scheduling and revenue opportunities for the practice. This role encompasses comprehensive administrative support for the practice and its staff.

  • Establish and maintain an efficient patient appointment schedule.
  • Convert calls into scheduled appointments and follow up with appointment reminders.
  • Encourage annual referrals from existing patients to promote wellness.
  • Ensure patients receive timely and courteous service throughout their experience.

Qualifications:

A High School Diploma is required, with an Associate Degree preferred. A minimum of two years of experience in a front office setting is advantageous, particularly in healthcare environments. Proficiency in Microsoft Office applications and familiarity with office equipment is essential. The ideal candidate will demonstrate strong organizational skills, attention to detail, and the ability to multitask effectively while thriving in a team-oriented atmosphere.

Desired Attributes:

  • Self-motivated and adaptable with a willingness to learn.
  • Professional demeanor and appearance.
  • Ability to manage a high volume of phone interactions.
  • Excellent communication skills for engaging with patients and colleagues.
  • Resourceful problem-solving abilities.
  • Commitment to delivering exceptional customer service.
  • Strong organizational and time management skills.
  • Fluency in Korean is a plus.